Supervisory Contact Representative (Centralized Evaluative Review Group Manager)

Front Line Manager

As a Front Line Manager you will:

1. Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work.
2. Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
3. Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action.
4. Give advice, counsel or instruction to employees on work and administrative matters.
5. Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions.
6. Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate.
7. Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases.
8. Identify developmental and training needs of employees, providing or arranging for needed development and training.
9. Initiate ways to improve production, work processes and/or to increase the quality of the work directed.

The following are the job specific duties of this position. You will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

• Performs complex technical work involving direct contact with taxpayers and their authorized representatives, including practitioners such as CPAs and attorneys.
• Conducts interviews by telephone or in person to respond to inquiries initiated by taxpayers, generated through notices, or assigned internally.
• Provides authoritative explanations of tax laws, regulations, and reporting requirements involving multiple issue areas, varying conditions, and frequently changing legislative and administrative provisions.
• Applies advanced interviewing and analytical techniques to obtain, clarify, and verify sensitive personal and financial information.
• Assesses taxpayer circumstances, identifies underlying issues, and determines appropriate courses of action to resolve inquiries and support voluntary compliance.

STANDARD POSITION DESCRIPTIONS (SPD): PD98335 Visit the IRS SPD Library to access the position descriptions.