Software Development Specialist

Req ID:368099NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Software Development Specialist to join our team in Alpharetta, Georgia (US-GA), United States (US).Position: Onsite LeadTechnical Skills: SQL Server, TSQL, PL/SQ, SSRS/ SSISRoles and Responsibilities:8+ years of experience in L2/L3 production support on scope of applications from UPS Customer Solutions, including Intelligent Reverse Logistics, Intelligent Data Management, Intelligent Analytics, Intelligent Delivery History, Intelligent Inbound and Custom Solutions etc..8+ years of experience in Troubleshoot, collaborating with required team till provides the fixes on the issues on scope of applications8+ years of experience in Represent the scrum calls and handover call from support end8+ years of experience in Lead any customer escalations on their issue till the resolutionAttend calls with UPS stakeholders as and when requiredReviewing all high severity/ priority / critical/ escalations tickets and act accordinglyLead offshore calls and assist/ clarify offshore team members on their tickets8+ years of experience in Attend escalation tickets, if needed, lead call with customer, understand requirements and fulfill the request.8+ years of experience in Debug Stored Procs, Access DB / SQL code to identify failure points. Correct code, test, and perform handovers to DB / Application team to resolve issues.Attending deployment calls with respective stakeholdersCreating SSRS reports as per customer requirements (on demand basis)Monitoring different alerts related to application, SQL jobs, Services, Tasks, Events, Servers, etc and taking corrective actionGuide offshore team, document SOPs for new/ recurring issuesAbout NTT DATANTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.Posting Date:Department:Delivery - Multi Niche Skills - 1003210015