Customer Service Associate

Job Description

Job Description

Glassical Designs is seeking a talented and enthusiastic, full time, Customer Service Associate to join our team of passionate individuals. This is an in-office position working as part of a small team that is devoted to helping customers with their recognition needs. This is NOT a call center work environment.

In this role, you will work directly with our wonderful customers to bring their ideal award visions to life! You will learn how to offer solutions to clients and record orders accurately for our production and graphics teams to produce. Our environment is positive, proactive and energizing.  This position offers a compensation package that includes a competitive wage and benefits. No experience is necessary as on the job training will be provided, though candidates with some administrative/customer service experience will be considered first. This is an in-office customer service and administrative position.

WHO WE ARE -  HONOR, ZEAL, SERVICE, TRUTH, LOYALTY, EXCELLENCE, DEVOTION.

We are more than just a corporate awards company - we are a growing team of resourceful, hard-working, fun and friendly people with a passion for service and creativity. We love our work because what we do provides joy to all who receive our prestigious recognition pieces. We care for our employees as deeply as we care for our customers, and we live our company values every day.

WHAT WE OFFER - 

• Small office environment with kind and friendly co-workers
• Monday-Friday full-time schedule
• PTO, paid holidays, sick time, health insurance
• Growing business with opportunity for advancement
• Company gatherings and outings:
  • Annual Kick-off Gala
  • Summer Picnic
  • Monthly Bevvies with the Bosses
  • Local community events

WHAT WE VALUE IN CANDIDATES - 

We value new teammates with a heart for service who can share in our passion for bringing the positivity of recognition to the masses. If you're a thorough, organized, detail-oriented individual with a positive attitude and a strong work ethic, we would love to meet you! If you thrive in a positive environment and enjoy continuous growth, this is the role for you.

DUTIES & RESPONSIBILITIES -

• Coordinate and manage quotes, active orders and potential orders
• Communicate updates with salespeople and team members
• Act as primary point of contact, fielding questions from internal departments regarding orders, mockups, etc.
• Process orders through accounting software
• Research and price potential product options from vendors to create proposals for customers
• Engage with customers to finalize orders and answer basic questions
• Work with vendors to confirm product stock, pricing and turnaround times

YOU'LL NEED TO HAVE -

• Verbal and written communication skills
• Excellent attention to detail
• Organizational skills to keep accurate records and find important information quickly
• Time management skills to prioritize and complete a wide variety of tasks throughout the day
• Familiarity with CRMs (Customer Relation Management systems) is a plus, but not necessary as we will train.