Field Service Technician

Job Description

Job Description

Insight Global is looking for a Field Service Engineers to join a global leader in the semiconductor industry.

The successful candidate will be responsible for installation, calibration, preventative maintenance, and troubleshooting of our client’s equipment. This role will be located at customer site in Sugarland, TX.


Responsibilities:

Represent Company in dealings with a single customer to achieve high customer satisfaction with equipment and prepare reports to the customer in operational status project meetings and weekly activities.
Perform activities during installation, upgrade, testing, warranty, and repair of equipment, following up all customers and clients’ protocols related to safety and security
Isolate and resolve equipment and systems malfunctions and take corrective action
Assist with the implementation of new processes, methods, and designs
Develop relationships with the customer to ensure high customer satisfaction and retention
Serve as contact for onsite activities, communications, and provide support in all matters related to the equipment, technical, and field aspects for the targeted site
Report all tool actions/events and weekly activities in field service reports
Adhere to safety and confidentiality policies
Single point of contact for onsite activities, communications, support in all matters related to the equipment, technical, and field aspects for the important client customer site.
Extensive Travel will be required during the training period only.

The training will last approximately six months. This includes travel to various training locations. Once training is complete, this position will report to our customer in Sugarland, TX.