Bakery & Coffee Supervisor

Bakery & Coffee Supervisor

Woodlands Market, Marin and San Francisco's premier gourmet grocery store, has an opening for a Bakery & Coffee bar Supervisor! Reporting to the Food Services leadership team, the Bakery/Coffee bar Supervisor is primarily responsible for managing all aspects of the front-of-house service counters for both the coffee bar and bakery. This role blends active, hands-on customer service with merchandising, light bakery production, and team direction. The Supervisor ensures that all cross-trained Food Service Team Members deliver exceptional beverage and pastry quality, maintain strict sanitation standards, and uphold a warm, welcoming environment for customers.

Key Responsibilities

• Cafe & Bakery Operations (BOH/Prep)
• Perform basic bakery duties including baking off cookies and bread, cutting cakes, and writing names on cakes.
• Make and ensure that all team members prepare coffee and espresso beverages to standardized methodologies and to complete customer satisfaction.
• Maintain an active maintenance log and oversee the daily functionality and cleanliness of all coffee bar machinery (espresso machine, brewers, grinders, blenders, and refrigeration units).
• Oversee ordering and inventory for the service counters using movement reports to maximize sales while actively reducing waste.
• Merchandising & Customer Service (FOH)
• Maintain products in the vicinity of the bakery/coffee counters (such as bread, cookies, and other baked goods), ensuring they are stocked, faced, clean, and fresh at all times.
• Ensure visual merchandising meets high standards and execute proper product rotation (FIFO), actively pulling subpar and/or expired product from the cases.
• Provide and model an effectivepositive, amicable, upbeat, and "smile first"customer service orientation. Answer customer questions, select products, and package items with care.
• Team Direction & Shift Leadership
• Under general direction, coordinate, train, and supervise Food Service Team Members in the successful completion of their duties at the bakery and coffee counters.
• Ensure efficiencies are utilized between the coffee and bakery counters, directing cross-trained staff during peak customer demand.
• Train employees to provide exceptional customer service, deep product knowledge, and strict service standards.
• Perform periodic employee performance evaluations and check in with staff frequently in a supportive, constructive manner.
• Food Safety & Compliance
• Ensure strict sanitation protocols are followed at all times.
• Maintain the cleanliness of the bakery/coffee retail area, ice cream machine (if applicable), and in-store seating space in the immediate proximity of the service counters.
• Observe and execute all opening and closing procedures, checking in with department leadership at the beginning and end of the shift.

Required Skills

• Excellent verbal, interpersonal, and customer service skills.
• Demonstrated experience preparing coffee/espresso drinks and operating commercial cafe equipment.
• Ability to prioritize work, handle multiple concurrent tasks, and delegate effectively in a fast-paced environment.
• Physical ability to lift objects up to 20 pounds on a regular basis, stand or walk for more than 4 hours per day, bend and squat frequently, and work in changing temperatures (in and out of walk-ins).
• Minimum of 1 to 2 years of customer service experience in a lead, supervisory, or managerial role.
• Comprehensive understanding of coffee preparation and bakery merchandising.

Pay Range: 20-26