Nurse Navigator 2

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The University of Miami/UHealth Department of Medicine has an exciting opportunity for a Full Time Nurse Navigator 2 to work in the Uhealth Campus.

Core Job summary

The Nurse Navigator 2 (H) liaises between patients, families, caregivers, and the multidisciplinary care team to provide appropriate information and resources during the diagnostic evaluation. The incumbent demonstrates a commitment to quality patient care, implements creative and innovative ways to meet the diverse needs of the patients, and ensures best practices.

Core Responsibilities

• Assess barriers to care and refers to support services, local, and national organizations when needed.
• Educates on the treatment plan for patients based on diagnosis.
• Supports patients throughout the care continuum.
• Counsels individuals and patients on positive health practices.
• Collaborates with a multidisciplinary team of experts to outline the best treatment for patients.
• Performs holistic evaluation of specialty population, making use of enhanced proven techniques and procedures to achieve better results.
• Implements the improvement of patient care, and healthcare policies and resources.
• Mentors other healthcare professionals by functioning as a preceptor or coordinating preceptors for visiting professionals, students, new graduates, and orienteers.
• Maintains professional knowledge by affiliating with professional and technical organizations, and participating in applicable continuing education programs, conferences, seminars, and workshops.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS

Bachelor’s degree in relevant field

Valid State of Florida Registered Nurse (RN) license

BLS from the American Heart Association

Minimum 3 years of relevant work experience. Two to three years of nursing work experience, as a health or patient educator, or a pharmaceutical representative.

Knowledge, Skills and Attitudes:

· Strong conflict management and resolution skills.

· Be sympathetic and provide emotional support to the patient.

· Able to work in tough stressful condition with a positive attitude.

· Outstanding interpersonal skills, ability to handle and resolve sensitive patient health information.

· Outstanding organizational skills are necessary to manage many competing timetables and responsibilities.

· Excellent verbal and written communication skills to communicate effectively with a large and diverse constituency, including administration, division faculty, patients and support staff.

· Requires the ability to work independently and to accept responsibility for complex and sensitive decision-making as it relates to the overall flow of the post care practice.

Department Specific Functions

• Provide post-visit clinical support to patients seen by an endocrinology provider.
• Serve as the liaison between patients and providers, addressing ongoing questions, clarifying instructions, and reinforcing care plans.
• Triage calls from sick patients, escalate appropriately to provider and ensure timely clinical response.
• Triage clinical concerns and symptoms, including medication side effects, insulin dosage questions, medication guidance, etc.
• Communicate and explain lab, imaging, biopsy and other diagnostic test results to patients in accordance with provider guidance,
• Monitor and follow-up on any lab or diagnostic tests that are incomplete, missing or have not been received.
• Handle lab related questions and needs, repeat or corrected lab orders, clarification of tests being requested.
• Perform clinical review of medication prescription requests, including checking the last provider note, lab results and treatment plan- before forwarding to the provider for approval.
• Support pre procedure clearance needs in accordance with provider guidance.
• Help patients understand their insulin regimens, CGM alerts, insulin pump data and communicate relevant data to the provider so they can determine if a treatment adjustment is needed.
• Facilitate peer to peer reviews as needed to support access to prescribed treatments.
• Provide patient education and counseling.
• Support pharmacy coordination and DME needs.
• Participate in improving clinical workflows and communication.
• Maintains professional knowledge by affiliating with professional and technical organizations, and participating in applicable continuing education programs, conferences, seminars, and workshops.
• Other duties as assigned.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

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