Rental Agent

Rental Fleet Associate

For more than 50 years, Glendale Chrysler Jeep Dodge Ram has proudly served the St. Louis community as one of Missouri's top-performing automotive dealerships. We take pride in our reputation for exceptional customer service, long-standing community involvement, and a commitment to excellence in everything we do.

We are seeking a motivated and dependable individual to help manage and maintain our growing rental vehicle fleet. This role plays a key part in ensuring our customers receive a seamless rental experience from start to finish.

Responsibilities

• Greet and assist customers in person and over the phone regarding rental pricing, vehicle availability, and policies
• Respond to customer inquiries promptly, ensuring all calls are returned within one hour
• Complete rental agreements accurately for each vehicle rented
• Verify proof of insurance, driver's license, and secure all required signatures
• Inspect returned vehicles for mileage, fuel level, and potential damage; complete a check-in form for every return
• Close rental agreements immediately upon vehicle return
• Clearly explain all rental policies, including:
• No smoking or pets allowed
• Responsibility for damages and violations
• Full fuel tank required upon return
• Coordinate with insurance companies to verify coverage, confirm payment terms, and follow up on claim payments
• Ensure timely payment for all rental types: warranty, customer pay, internal, and insurance claims
• Wash, vacuum, and detail rental vehicles to ensure they are clean and ready for the next customer
• Track daily rental revenue and utilization using Excel
• Scan rental agreements and maintain organized digital records
• Communicate daily with Service Advisors and Management about customers currently in rental vehicles
• Maintain an organized, professional workspace and protect all customer information

Qualifications

• Minimum 1 year of customer service experience preferred
• Strong attention to detail and organizational skills
• Professional, friendly, and customer-focused demeanor
• Availability of working Saturdays
• Valid driver's license required
• Ability to drive manual transmission
• Must be willing to complete a pre-employment background check and drug screening

What We Offer

• Medical and dental insurance
• Paid training and development opportunities
• Growth and advancement potential within the dealership
• Family-owned and operated environment
• Long-term job stability
• Paid holidays, vacation, personal, and sick days
• Employee vehicle purchase programs
• Accurate electronic timekeeping and payroll