Installer II

Welcome!

The Installer II requires basic knowledge of job procedures and tools obtained through work experience to complete routine and standard projects and assignments within the Installation family. Works under general supervision.

Key Responsibilities:

• Works under the direction of the Field Supervisor or General Manager to install HVAC equipment and accessories in the customers home
• Installs heating air conditioning ventilation and refrigeration equipment as well as accessories in accordance with company requirements and manufacture specifications. As needed performs limited diagnostics.
• Designs fabricates and installs various ducts and duct fittings as required
• Performs start-ups on air conditioning and heating systems and other components
• Delivers excellent customer service and sustains high levels of customer satisfaction.
• Promotes products and services to the customer. Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit.
• Responsible for delivery and removal of equipment needed to complete the installation work
• Ensures company property vehicles and tools are being properly used maintained and accounted for
• Completes all paperwork in a neat accurate thorough and timely manner. Collects payment from customer
• Represents the company professionally honestly and ethically in all business matters and concerns
• Responsible for keeping installation vehicle clean and neat both inside and outside in keeping with the companys professional image
• Follows standard procedures and process ensures that the company vehicle is properly stocked returns defective warranty parts to branch and orders/replenishes vehicle stock as needed. May be responsible for completing material requisition forms and related administrative activities.
• Assists the Field Supervisor or General Manager with site supervision planning and estimating
• Assists the Field Supervisor or General Manager with completing quality audits on selected installations to ensure superior performance quality and customer satisfaction
• Trains other installers in technical skills and company procedures as assigned
• Performs similar/other duties as needed or assigned

Health & Safety Roles and Responsibilities:

• Reports any unsafe acts conditions and hazards to direct supervisor/manager immediately
• Reports any contravention of legislation or company policy procedure or program to direct supervisor/manager immediately
• Corrects substandard acts or conditions within area of control
• Uses and maintains appropriate personal protective equipment (PPE) as prescribed by company program(s) or procedure(s)
• Never removes or renders ineffective any safety guards devices or clothing prescribed to be in place or worn
• Complies with the general rules as prescribed by company program(s) procedure(s)
• Operates devices or equipment as prescribed by company program(s) or procedure(s)
• Participates in any safety initiatives teams or committees
• Reports all injuries or incidents as prescribed by company program(s) or procedure(s) immediately
• Provides input on developing safety initiatives and plans to eliminate exposure that could cause accidents
• Does not perform any act that may endanger the safety or well-being of others
• Does not engage in any pranks contests or rough boisterous behavior
• Works in compliance with applicable legislative requirement

Desired Skills and Qualifications:

• High school diploma or GED with additional training and 2 years experience in HVAC technical training certification required
• Must possess all valid licensing or certification as required by federal state provincial or local governmental laws or regulations for the geographical work area
• EPA and safety certifications required
• Proficient in the fundamentals of the operational functionality of heating air conditioning and ventilation equipment as well as related accessories
• Advanced skills at installing heating air conditioning and ventilation equipment as well as related accessories
• Proficient in the layout and installation requirements of duct work and duct fittings
• Advanced mechanical aptitude and the ability to operate all necessary tools and equipment
• Proficient and able to operate all necessary tools and equipment to perform various installation projects
• Advanced skills at reading wiring diagrams and troubleshooting problems with electrical refrigerant and duct systems on HVAC equipment
• Proficient and able to properly start up and balance airflow and to properly align belts and pulleys on all systems with little to no supervision
• Advanced skills installing electronic air cleaners refrigeration systems hot water systems steam boiler systems humidifiers and related equipment with little to no supervision
• Ability to calculate heat gain and loss on buildings using approved methods
• Effective communication skills to communicate with customer and resolve customer issues complaints or concerns
• Effective and efficient time-management and organizational skills
• Valid drivers license with acceptable driving record
• Available to work flexible hours and on-call shifts as needed
• Ability to stand and walk and to climb ladders and attic stairs and to maneuver in attics basements and crawl spaces to access HVAC units. Ability to continually climb balance stoop kneel crouch and/or crawl.
• Ability to work in a variety of environmental conditions including but not limited to the following: hot cold outdoor indoor dry humid slippery surfaces heights and congested areas
• Ability to safely climb 300lb load capacity rated ladders with a 30lb tool belt
• Natural or corrected vision to see and focus for close distance peripheral vision with normal depth perception
• Ability to lift up to 75 pounds and ability to lift and carry items weighing up to 50 pounds

Minimum Experience: 2 years Minimum Education: High School Diploma/GEDEqual Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age pregnancy genetic information disability status as a protected veteran or any other protected category under applicable federal state and local laws.

The job description is not intended to be a complete list of all responsibilities duties or skills required for the job and is subject to review and change at any time with or without notice in accordance with the needs of Service Experts.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations upon request for individuals to participate in the application and hiring process. To request an accommodation please email