Starbucks Daily Operations Leader, Old Orchard - Full Time

Starbucks Daily Operations Leader, Old Orchard - Full Time Full time Schedule $18.56 - $30.38 Hourly Rate* * based on job, location, and schedule Job Description The Daily Operations Leader directs daily operations of the licensed Starbucks café inside Macy’s, ensuring an efficient, professional, safe, and profitable operation while upholding Starbucks brand standards and Macy’s Foods Division expectations. The Daily Operations Leader works alongside Baristas to deliver quality customer service and expertly crafted beverages, modeling the operational standards that define the Starbucks Experience. The Daily Operations Leader coaches and develops team members, maintains an encouraging and energetic work environment, and partners with leadership to support sales, profitability, and compliance goals. In this role, the Daily Operations Leader positively influences others, strengthens leadership skills, and creates an uplifting experience for both customers and colleagues. What You Will Do Lead daily café operations, ensuring compliance with Starbucks, Macy’s Foods Division, and Health Department standards for safety, sanitation, and product quality. Deliver an exceptional customer experience by modeling Starbucks’ customer connection standards and Macy’s Selling behaviors. Train, coach, and motivate colleagues through ongoing feedback and role modeling to maximize team performance, customer satisfaction, and professional development. Ensure consistent preparation, presentation, and merchandising of all food and beverages to Starbucks standards, making necessary recipe adjustments (e.g., temperature, ingredient quantities, or substitutions) to meet customer requests. Monitor labor productivity to balance customer service needs with cost control. Assist with ordering, receiving, inventory management, and invoice processing to maintain stock levels and achieve targeted food and beverage costs. Monitor sales, expenses, and reports to achieve profit and loss goals, and communicate results and priorities to the team and leadership. Oversee cash handling and point-of-sale operations in compliance with Macy’s and Starbucks policies. Maintain a clean, professional, and welcoming café environment, serving as a role model for grooming, communication, and workplace conduct. Partner with store leadership and Starbucks Division Managers to ensure operational excellence and promptly resolve customer concerns. Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities. In addition to the essential duties mentioned above, other duties may be assigned. Skills You Will Need Leadership & Coaching – Demonstrates strong leadership, communication, and coaching skills to engage, develop, and motivate a high‑performing team. Customer Focus – Commits to delivering exceptional customer experiences and effectively resolves concerns to maintain satisfaction and loyalty. Organizational & Problem‑Solving Skills – Applies solid organizational and problem‑solving abilities to manage multiple priorities and ensure smooth café operations. Business Acumen – Understands basic business principles to support sales goals, control expenses, and ensure accurate cash handling. Food Safety & Compliance – Knowledgeable in food safety, sanitation, and regulatory standards, maintaining a clean, safe, and compliant café environment. Who You Are Candidates with a High School diploma or equivalent are encouraged to apply. Retail, food service, or customer service experience preferred. Must be ServSafe certified or have food handler permit as required by state or local health department. This position requires heavy lifting, constant moving, remaining in a stationary position, and reaching with arms and hands. Involves remaining in a stationary position for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders. May involve reaching above eye level. Requires close vision, color vision, depth perception, and focus adjustment. Able to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs. What We Can Offer You We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well‑being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups. Performance-based incentives Annual merit review Employee Assistance Program with mental health counseling and legal/financial advice Job Information Job Identification 88978 Job Category Merchandising Posting Date 06/17/2026, 01:55 PM Locations 4909 Old Orchard Ctr, Skokie, IL, 60077, US Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. #J-18808-Ljbffr Bloomingdale's Inc.