Information Services Communications Specialist

Information Services Communications Specialist [JRP-06088]

Since 1954, Texas Children’s has been leading the charge in patient care, education, and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees, and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S. News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years.

Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Tower for pediatric research; Texas Children’s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children’s Hospital West Campus, a community hospital in suburban West Houston; Texas Children’s Hospital The Woodlands, the first hospital devoted to children’s care for communities north of Houston; and Texas Children’s Hospital North Austin, the new state-of-the-art facility providing world-class pediatric and maternal care to Austin and Central Texas families. We have also created Texas Children’s Health Plan, the nation’s first HMO focused on children; Texas Children’s Pediatrics, the largest pediatric primary care network in the country; Texas Children’s Urgent Care clinics that specialize in after-hours care tailored specifically for children; and a global health program that is channeling care to children and women all over the world. Texas Children’s Hospital is affiliated with Baylor College of Medicine, one of the largest, most diverse, and successful pediatric programs in the nation.

We are currently seeking to hire an Information Services Communications Specialist, someone who works well in a fast-paced setting. In this role, you will develop strategic communication deliverables and use effective delivery channels to create awareness, understanding, and maximize acceptance of Information Services strategic initiatives across IDS. You will lead a team in the development of strategic training programs related to the standard software utilized by our end-user community.

RESPONSIBILITIES:

• Manage the development of creative and relevant content using various methods to meet the Information Services/Technology educational needs of the end user community.
• Manage the day-to-day operations of communication and training coordination supporting Information Services.
• Maintain expert understanding of IT technology, training technology and new management techniques for the purpose of applying this knowledge to IT educational programs by attending various vendor offered programs as well as self-development programs.
• Coordinate the efforts between the IT department, end-user community and outside training resources and oversees the related activities. Act as a liaison between IT and the user community, providing consultative assistance to ensure resources are being fully exploited.
• Analyze, provide insight and recommendations to IS Leadership on cross-team, operational, projects and communication issues. Deliver a consistent and unified IS message as well as creating a concise communication plan.
• Actively seeks ways to maintain relationships with internal and external IS customers, measuring client satisfaction, and recommending appropriate steps to enhance IT customer satisfaction.
• Meet routinely with both IT and non-IT management to discuss, review, and recommend Information Services/Technology training opportunities. (This training can range from various forms of media to instructor-based courses).
• Collaborate with key internal stakeholders to develop creative communication strategies to deliver the organization’s messages.
• Assist with other communication and training content on strategic project initiatives.
• Serve as primary internal communications representative in urgent and crisis situations.

REQUIREMENTS:

• Bachelor’s degree in journalism, public relations, communications, or information system
• 4 years of experience in one of the following or combined: communications, English teaching, technical writing, or Editor field with increasing levels of responsibility

Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children’s without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.