Automotive Service Advisor

Benefits:

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Paid time off

Job Title: Automotive Service Advisor

Company: Tire Pros & Wheel Experts Location: Stillwater, MN Job Type: Full-Time

About Us

Tire Pros & Wheel Experts is a full-service automotive repair facility working on all makes and models. We’re known not only for reliable maintenance and repair, but also for our specialty in custom wheels, tires, and suspension upgrades like lift kits.

We’re a fast-paced, customer-focused shop that values honesty, quality work, and a strong team environment.

Position Overview

We are seeking an experienced Automotive Service Advisor who can deliver exceptional customer service while effectively managing repair orders and shop workflow.

The ideal candidate is organized, knowledgeable about automotive repair, and confident in communicating with customers about both standard maintenance and custom upgrades.

Responsibilities

Greet customers and provide a professional, friendly first impression

Listen to customer concerns and accurately document vehicle issues

Build estimates for repairs, maintenance, tires, wheels, and suspension upgrades

Communicate recommended services clearly and confidently

Coordinate workflow between customers and technicians

Provide updates on vehicle status and timelines

Upsell services when appropriate (without being pushy)

Handle invoicing, payments, and follow-ups

Maintain strong customer relationships and encourage repeat business

Qualifications

2+ years of experience as an Automotive Service Advisor (preferred)

Strong knowledge of automotive systems and repair processes

Experience with tires, wheels, and/or suspension upgrades is a big plus

Excellent communication and customer service skills

Ability to multitask in a fast-paced environment

Proficiency with shop management software (experience with Protractor or similar is a plus)

Valid driver’s license

What We Offer

Competitive pay (base + commission)

Steady, year-round work

Opportunities to work with custom builds and performance upgrades

Supportive team environment

Employee discounts on parts, tires, and services

Paid time off / holidays (customize as needed)

Why Join Us?

At Tire Pros & Wheel Experts, you won’t just be writing repair orders—you’ll be part of a team that builds unique vehicles and delivers high-quality service every day. If you’re passionate about cars, trucks, and helping customers, we want to hear from you.

Apply Today!

Submit your application through CareerPlug or contact us directly at View phone number on click.appcast.io to learn more.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Tire Pros Corporate.