Customer Service Representative Associate

Customer Service Agent Acts as primary customer service agent in processing or responding to basic customer requests, inquiries and/or orders. Customer service may be by telephone, fax, email or regular mail. Provides basic product/service/application information. Provides basic information on pricing and product availability. Must process orders, requests, returns and adjustments. Enforces policies within guidelines. Develops or prepares reports as required. Must efficiently utilize the computer support system. Utilizes internal contact resources for specific situations. Exercises judgment and diplomacy as required. Maintains current information in an easy-to-use format. Must be an effective communicator. Must have some basic knowledge of computers. Coordinates and expedites services issues to higher levels or other departments as needed.