Part Time Front Desk/Healthcare Coordinator

Performance Optimal Health Ambassador

Since 2002, Performance Optimal Health has redefined what outpatient care looks like-bridging clinical expertise with a whole-person, proactive approach to health. Grounded in our signature Four Pillars: Exercise, Nutrition, Recovery, and Stress Management. At Performance, we take a holistic approach to health and recovery, empowering clients to live better lives. Each client undergoes a personalized Optimal Health Assessment, allowing us to tailor their care plan using a variety of our services. These services are built around the Four Pillars of Optimal Health: exercise, nutrition, recovery, and stress management. Our highly trained professionals across all four pillars make each client's journey their top priority.

Key Responsibilities

• Act as a brand ambassador, well-versed in our history, services, brand standards, programs, and pricing.
• Manage first impressions, including greeting clients, providing site tours, answering phone calls, and responding to email requests.
• Ensure client preparedness for appointments by verifying insurance benefits, collecting co-payments, and updating records in electronic medical record (EMR) systems.
• Address client inquiries, feedback, and concerns promptly, escalating when necessary.
• Perform general administrative tasks such as data entry, scheduling, and document management (print/fax/scan).
• Promote additional services and products to enhance client engagement with the Performance Optimal Health model.
• Maintain a clean, organized, and welcoming workspace with attention to detail.
• Collaborate cross-functionally with all departments to ensure efficient operations and a high-quality client experience.
• Utilize and manage data in customer relationship management (CRM) and EMR systems (e.g., Optimis, Duxware) with accuracy.
• Communicate professionally with clients, clinical staff, and internal teams using Microsoft Teams and other channels.
• Part-time, 7am-4pm Saturday and Sunday with potential to expand if desired.