Project Customer Support Specialist

The George E. Booth Co., LLCis a major distributor of processinstrumentation products and valves, and related services to customers inIllinois, Indiana, Kentucky, Ohio, and Tennessee.Check out our website at to learn more about our company values, industries, andproducts. We are looking for our next full-time Project CustomerSupport Specialist This role is responsible for coordinating and expediting theflow of materials, parts, and customer project orders between suppliers,internal departments, and customers to support on-time production and delivery.The position ensures accurate order processing, proactive communication, andstrong customer support while maintaining organized records and contributing tocontinuous improvement in scheduling, logistics, and material flow. Key Responsibilities: Coordinate and expedite the flow of materials, parts, andorders between departments according to production and shipping schedules orpriorities. Review open orders daily, verify status with suppliers,freight providers, and internal teams, and take action to keep orders onschedule. Monitor inventory levels for key items, identify potentialshortages, and initiate purchase or transfer requests as needed. Process and manage customer project orders with precisionand efficiency, ensuring all details are accurate and complete. Coordinate with vendors to secure project-specific quotesand materials, and follow up as needed to maintain timelines. Maintain accurate project, customer, and order data inSalesforce/P21 and related ERP or inventory systems. Communicate expected delivery dates, delays, and changes toproduction, project managers, sales, and customer service teams. Track shipments from order placement through delivery,updating systems with current status and ensuring documentation is accurate andcomplete. Work with warehouse staff to prioritize receiving, put-away,picking, and staging of materials to support production and outbound shipments. Expedite orders and manage invoices as needed to supporttimely project delivery and accurate billing. Investigate and help resolve issues such as late deliveries,missing or incorrect materials, and quality problems, escalating whennecessary. Maintain organized records of purchase orders,confirmations, shipping notices, and delivery discrepancies for audit andreporting purposes. Assist in setting up new accounts and onboarding newcustomers to ensure a smooth start-up experience. Support continuous improvement efforts by identifyingrecurring delays, recommending process changes, and helping implement bestpractices in material flow, scheduling, and customer support. Perform other duties related to scheduling, logisticscoordination, customer projects, or inventory control as assigned. Ideal Candidate Profile: 1–3 years of experience in customer support, projectcoordination, logistics, inventory control, or related administrative roles. Strong proficiency in Microsoft Office Suite and customerrelationship management and/or ERP tools (e.g., Salesforce, P21). Ability to quickly learn and adapt to new software, systems,and customer service technologies. Exceptional attention todetailwith a strongcustomer-centric mindset. Excellent communication, organization, and problem-solvingskills. Collaborative team player with a focus on customersatisfaction, meeting deadlines, and supporting overall business success. Fullbenefits package starting on day one, competitive compensation, PTO andmatching 401(k). #J-18808-Ljbffr Kaizen Lab Inc.