Field Service Technician - Massachusetts (9700) Technical Support

Field Service Technician - Massachusetts United States Enphase Energy is a global energy technology company and a leading provider of solar, battery, and electric vehicle charging products. Founded in 2006, our innovative microinverter technology revolutionized solar power, making it a safer, more reliable, and scalable energy source. Today, the Enphase Energy System enables users to make, use, save, and sell their own power. Enphase is also one of the most successful and innovative clean energy companies in the world, with more than 80 million products shipped across 160 countries. Join our dynamic teams designing and developing next-gen energy technologies and help drive a sustainable future! About the role Enphase Energy is looking for a Field Service Technician to provide on-site support to our Distribution and Installation Partners. This dynamic, fast-paced role requires owning problems through completion to provide best in class customer service at all times. What you will do This position requires regular travel of up to 50%, depending on the assigned territory. Travel may include out-of-state trips, overnight stays, and extended assignments of up to two consecutive weeks. Service Enphase (internal) PV and storage systems within the assigned territory. Act as a liaison between the scheduling team and homeowners to coordinate site visits and ensure alignment between Enphase Customer Support and system owners. Perform onsite testing and diagnostics to evaluate system performance and identify issues. Perform work on rooftops and elevated structures regularly. Complete solar maintenance reports and required documentation accurately and in a timely manner. Perform microinverter maintenance and update the Enlighten monitoring system to reflect all changes. Utilize standard field tools, including drills, levels, squares, tape measures, ladders, and related equipment. Install and route conduit, copper piping, and flexible tubing; pull and manage wiring as needed. Participate in regular safety training and adhere to all company safety protocols. Maintain tool inventory and adhere to tool management standards. Respond promptly to customer needs and deliver a high level of customer service. Always follow OSHA safety standards, prioritizing safety above all other considerations on job sites. Train and mentor team members on proper installation techniques and best practices. Demonstrate strong attention to detail, including the ability to review system designs and develop job-specific bills of materials (BOM/BOS). Work independently with minimal supervision. Drive continuous improvement by identifying opportunities to enhance processes, efficiency, and workmanship standards. Perform other duties as assigned. Must be able to meet domestic travel requirements, including possessing valid identification acceptable for air travel. Who you are and what you bring High school diploma or GED. 2+ years of experience in electrical installation and service. Valid state driver’s license with a clean driving record; must be insurable. Proficiency with computers and ability to navigate multiple applications; working knowledge of Microsoft Office (Outlook, Word, Excel, PowerPoint). Ability to read and interpret plan sets. Strong communication and presentation skills. Strong time management and organizational skills; ability to manage multiple tasks and priorities effectively. Detail-oriented with a focus on accuracy and quality. Knowledge of and commitment to safety and security procedures. Ability to follow instructions and respond constructively to feedback and direction. Demonstrates sound judgment and decision-making skills. Flexible and adaptable; able to manage change, delays, and unexpected challenges. Willingness to learn and apply a variety of tools and techniques related to home improvement and electrical work. Positive team player who contributes to a collaborative work environment. Demonstrates integrity, professionalism, and strong work ethic. Ability to work outside of regular business hours as needed. Commercial or residential electrical license. NABCEP (North American Board of Certified Energy Practitioners) certification. Physical Requirements These physical requirements are necessary to perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Regularly lift and/or move up to 60 pounds of tools and equipment. Frequently use hands to handle, grasp, and reach. Operate hand and power tools in a safe and effective manner. Frequently stand, walk, climb, balance, and perform movements such as stooping, kneeling, crouching, and crawling. Ascend and descend ladders as required. Perform work on rooftops and uneven surfaces, including at heights and in confined spaces. Work in outdoor environments in various weather conditions and may be exposed to electrical hazards The hourly rate range for this position is $23 to $36 and may vary based on experience, skills, and location. Thispositionis also eligible for bonus, equity, and benefits, with final compensation determinedin accordance withapplicable laws and internal equity. #J-18808-Ljbffr Enphase Energy, Inc.