Retail Sales Lead (Briarwood Mall)

Retail Sales Lead (Briarwood Mall)

Ann Arbor, Michigan

Squishable is a close-knit team of designers, artists, pop-culture fanatics, and lovers of all things adorable. Together we create the cutest, cuddliest (and sometimes downright unusual) plush and lifestyle products in the world. With the millions-strong Squishable fan community cheering us on (and a lot of cupcakes, coffee, and karaoke) we make people say "a" Our offices are in a sunny SoHo loft in NYC and in downtown Washington, DC.

Who Are We?

We are Squishable! At Squishable, products and people are at the core of why we do what we do every day. We strive to create a customer experience built on sharing our love and passion for the brand while building long-lasting relationships with our customersturning friends into fans. As we experience rapid growth, we are seeking career-driven leaders obsessed with creating a unique, exceptional customer experience. We need great people to represent the brand where it matters mostin front of our customers. These leaders will help shape the voice and character of the Squishable store experience.

The ideal candidate is a natural-born leader who loves the store experience. They are passionate, driven, and highly organized, with a desire to bring happiness to people's lives. They are confident, creative, bright, friendly, adaptable, and able to perform at the highest level consistently. Candidates must be well-spoken and confident interacting with people at all levels while remaining calm and organized at all times.

What Does a Squishable Retail Sales Lead Do?

• Understands organizational objectives and makes decisions in partnership with the Store Manager that align with company priorities and values
• Enforces sales strategies, initiatives, and growth across all categories
• Holds self and the sales team accountable for personal sales productivity
• Acts as a brand ambassador in the local market or mall to drive brand loyalty and business (e.g., charity events, local associations, mall initiatives)
• Resolves customer issues with a solution-oriented, forward-thinking approach; partners with the Store Manager and/or the District or Regional Manager as appropriate
• Develops individual and team product knowledge to stay up to date on all current Squishable in-store products
• Assists in supervising the team daily, weekly, and monthly to meet goals and use company tools; empowers others and encourages individual growth

Qualifications

• 2+ years of relevant supervisory experience in a high-volume, fast-paced, challenging, and creative customer-facing environment
• Passion for people! A dynamic and engaged leader with a passion for empowering, inspiring, motivating, teaching, and developing team members
• Exceptional organizational and communication skills, with the ability to balance priorities and deliver results in a fast-paced, ever-changing, and highly entrepreneurial environment
• Feedback is a gift! Able to receive and provide constructive feedback and recognition to every team member, so we keep an open and transparent culture of high-performance standards
• High emotional intelligence, with the ability to work with and manage diverse teams by being empathetic, intuitive, self-motivated, and driven
• Teams win! A team player who fosters a collaborative and engaged team environment
• Willing to work a flexible schedule, including early mornings, nights, overnights, weekends, and holidays as needed
• Proficient with Microsoft Office Suite or related software
• Able to transport stock as required, including lifting cartons up to 25 lbs.
• Must be 18 or older

Compensation

Pay rate is $16.00 per hour

Benefits & Perks:

• A fun, welcoming workplace where creativity and personality are encouraged
• Career growth opportunities (many of our Associates and Sales Leads become Store Managers!)
• Employee discounts (yes, even on the giant plushies)
• Affordable vision and dental insurance
• 401(k) with employer match