Service Manager

Job Description

Job Description

Spitzer Hyundai in Cleveland is looking for passionate team members who want to deliver a high level of service to our customers, while growing their career at a top regional employer. The Service Manager runs an efficient and profitable service department through effective staffing, customer retention, cost controls, achievement objectives, and maintenance of all service records. Ensures that the daily inventory of technician?s time is consistently sold to service customers.

While you take care of our customers, we will take care of you!

FULL-TIME BENEFITS:

• Flexible work schedule - 5 day work week!
• Hyundai product training and ongoing training with Spitzer University
• Opportunities for advancement - we love to promote from within the organization!
• 401K with a 5% employer match
• Medical, dental, and vision insurance
• Generous paid time off - 80 hours after 1 year of service
• Paid uniforms, Name Badges and Business Cards
• Employee assistance program
• Voluntary benefits include: life insurance, short and long-term disability, accident coverage, hospital indemnity, company-paid life insurance with medical coverage and HSA with employer contribution

ESSENTIAL JOB FUNCTION AND RESPONSIBILITIES:

• Forecasts goals and objectives for the department and strives to meet them
• Hires, trains, motivates, counsels, and monitors performance of all service and parts staff
• Attends managers? meetings
• Monitors and controls the performance of the department using appropriate reports, tracking systems, and surveys
• Strives for harmony and teamwork within the department and with all other departments
• Develops and implements a marketing plan which promotes new and repeat business
• Understands, keeps abreast of, and complies with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-To-Know, etc.
• Understands and ensures compliance with manufacturer warranty and policy procedures
• Facilitates and/ or conducts technical training and sends employees to appropriate training schools as needed
• Monitors technicians? daily productivity reports and corresponding payroll records
• Monitors and follows up on parts orders with the parts manager to ensure availability
• Establishes and maintains good working relationships with customers to encourage repeat and referral business
• Maintains high- quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality
• Ensures that the work areas and customer waiting areas are kept clean
• Serves as liaison with factory representatives
• Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance
• Prepares pricing guides and maintenance menus for frequent labor operations
• Handles customer complaints immediately and according to Spitzer?s guidelines
• Establishes and maintains 24- hour follow- up with all customers to confirm satisfaction with their service experience
• Maintains a safe work environment
• Maintains a professional appearance
• Performs other related duties as assigned