Dog Wellness Advocate

Job Description

Job Description

Benefits:

• 401(k)
• Employee discounts
• Opportunity for advancement

Perks and Benefits:

• Direct career growth path to Management positions (Assistant Manager, Manager) and additional options
• Competitive hourly base pay, plus tips 
• Merit-based pay increases
• Complimentary service membership

About the Position: 
The Dog Wellness Advocate is a key position at Scenthound, focused on customer retention while providing exceptional service to every client.  A successful Dog Wellness Advocate is outgoing, self-motivated, detail-oriented, a great multi-tasker and a compassionate dog lover!

This position requires:

• Sales experience and confidence (membership sales are highly valued!) 
• Customer service experience (retail, restaurant)
• Computer/ Technology proficiency
• A passion for dogs and dog health & wellness!
• Reliable transportation 
• Willingness to work in a smoke-free environment 

Who We Are Looking For:
We are searching for a goal-oriented team member who has a passion for sales and customer service! A successful Dog Wellness Advocate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover! We are looking for a motivated team member who wants to advance their career through our training path to become a Scenthound Manager!

Tasks:

• Drive membership sales through health and wellness education
• Drive key performance indicators – average ticket price and rebook ratio – through memberships, service add-ons, and retail sales
• Develop membership leads; Follow up with potential members
• Answer phone calls, schedule customer appointments, manage customer profiles and records
• Manage cash drawer – responsible for daily cash handling
• Manage customer expectations; Resolve customer concerns; Retain memberships
• Adhere to Scenthound sanitary and cleaning practices – keep the reception area clean and presentable
• Perform other tasks and duties as assigned by the Scenter Manager 

Skills and Abilities:

• Confidence in selling services and products
• Ability to connect with customers (both canine and human!) and provide outstanding customer service
• Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services
• Effective communication with team members and dog parents (in person and on the phone)
• Independently solve problems using Scenthound values and culture as a guide
• Attention to detail
• Time-management; Scheduling appointments efficiently
• Accountability; hold oneself and others to Scenthound standards