Operational Support Specialist

Job Description

Job Description

We are seeking a detail-oriented Operational Support Services Specialist to join our Support Services team. This role plays a critical part in ensuring the accurate and timely processing of patient and insurance correspondence across multiple healthcare facilities.

The ideal candidate will have strong organizational skills, a high attention to detail, and experience working in a fast-paced administrative, mailroom, or healthcare support environment.

• Document Intake & Processing (50%)
  • Receive, organize, and scan patient and insurance correspondence.
  • Accurately index and upload documents into imaging, workflow, and patient accounting systems.
  • Ensure all documentation is properly categorized for efficient workflow processing.
• Revenue Cycle Support (10%)
  • Apply knowledge of patient billing, collections, denials, and financial assistance processes.
  • Triage and route documents to appropriate departments to support timely account resolution.
• Mailroom & Imaging Operations (15%)
  • Maintain efficient mailroom and document imaging workflows.
  • Ensure accuracy and timeliness to minimize delays and reduce financial risk.
• Correspondence Management (15%)
  • Sort, date-stamp, and distribute incoming correspondence (mail, fax, email, checks).
  • Handle sensitive information in compliance with HIPAA and company policies.
• Team Support & Cross-Training (10%)
  • Assist with onboarding and training new team members.
  • Cross-train across departmental functions to support operational continuity.
  • Participate in additional tasks or projects as assigned.

• High school diploma or equivalent
• 1+ year of clerical, administrative, mailroom, or revenue cycle experience
• Proficiency with Microsoft Office or Google Workspace
• Strong attention to detail and organizational skills
• Ability to quickly learn new systems and technologies
• Ability to lift up to 25 lbs and perform physical tasks as needed

Job Type & Location

This is a Contract to Hire position based out of Fort Smith, AR.

The pay range for this position is $16.00 - $17.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Fort Smith,AR.

This position is anticipated to close on Jul 2, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.