Business Systems Analyst

The Business Systems Analyst provides internal customer support across multiple information systems that power business operations. This role requires a highly adaptable individual who can learn new technologies quickly, understand business processes end-to-end, and proactively identify opportunities for improvement. The analyst will support the ERP/Financial system, CRM system, reporting tools, and related sub-systems while ensuring accuracy, completeness, and strong communication across departments. Essential duties and responsibilities: Follow all safety rules and regulations, all work must be done thinking “Safety First”. For all on -site positions, must show up to work to perform job duties. Provide end-user support for system functionality and best practices while maintaining data and database integrity across ERP (Expandable), CRM (Salesforce), Crystal Reports, and related systems. Manage and maintain user accounts in business systems, ensuring proper access, security, and documentation. Create, analyze, and interpret data and reports to identify trends, issues, and opportunities for process improvement. Consult with internal customers to gather requirements, understand workflows, troubleshoot issues, and implement enhancements. Evaluate how system changes or user requests impact upstream and downstream processes, integrations, and data flow. Liaise with IT and external support partners as needed to resolve system issues and support business operations. Assist with user training, documentation, and development of training materials in clear and accessible formats. Support functional testing for new implementations, upgrades, and system changes. Demonstrate initiative by identifying improvement opportunities and taking ownership of assigned tasks and outcomes. Communicate clearly with both technical and non-technical teams, building strong collaborative relationships across departments. Get along with others, not creating a hostile work environment. Prolonged periods of sitting at a desk and working on a computer. Ability to work with and as a Team. Able to lift up to 25 pounds and 41+ pounds as a two-person lift. The above listing represents the general duties considered essential functions of the job and is not to be considered a detailed description of all the work requirements that may be inherent in the position. Supervisory Responsibilities: None. Travel: Occasional travel to other U.S. and international LWS offices. Required Skills/Abilities: Excellent verbal and written communication skills. Strong interpersonal and customer service skills. Proficient in Microsoft Office Suite, related software and computers. Excellent organizational skills and attention to detail. Ability to effectively present information and respond to questions from peers, managers, and personnel from various departments. Ability to gather and analyze information skillfully, identifying and resolving problems in a timely manner. Ability to work independently and in a team environment. Demonstrated ability to provide professional, timely, and customer-focused support. Experience supporting software applications in an operational or technical environment. Strong analytical skills for evaluating business situations and solving problems. Ability to become proficient in enterprise-wide systems and train others effectively. Ability to interact successfully with both IT and business teams. Strong initiative, eagerness to learn, and ability to work independently or collaboratively. A proactive and responsive mindset, with the ability to ask the right questions and escal... appropriately. Knowledge of SQL (Preferred) Working knowledge of ERP, CRM, financial and manufacturing systems. (preferred) Experience creating reports, dashboards, or analytics using Crystal Reports or BI tools (e.g., Power BI, Domo, Tableau) (Preferred) Experience with data mapping, validation, and transformation as part of system migrations or integrations. (Preferred) Understanding of core business processes. (Preferred) Education and Experience: Bachelor’s degree in computer science, Information Systems, or a related field preferred. 1–2 years of experience in a related field, or an equivalent combination of education and experience. #J-18808-Ljbffr Lighthouse Worldwide Solutions, Inc.