Woodlands 03 (Indian Springs) Drugstore - Customer Service Rep - Part time

Customer Service Representative

As a Customer Service Representative, you'll be responsible for providing a well-stocked and well-maintained department while providing superior customer service. You'll stock and properly rotate products on a daily basis, while maintaining all department and safety / sanitation standards.

Key responsibilities and essential functions include:

• Stocking: Stocks and rotates items as needed Assists with inventory control; loads, unloads, and moves product Organizes, cleans, and prepares back area for the night crew and incoming trucks Organizes merchandise on pallets to make the department presentable to the public Ensures integrity of shelf tags and signage in department; may create / prepare signage, as needed Maintains standards in shrink, safety, inventory control, and sanitation Checks shipments for out-of-date and damaged product to ensure freshness and quality of products Builds, stocks, maintains, and takes down store displays Performs the duties of Customer Service Assistant as needed
• Customer Service: Provides superior customer service Answers customer questions regarding products and assists them with selections; helps customers locate store merchandise
• Sales: Merchandises product effectively Uses suggestive selling techniques to meet customer needs and build department sales
• Food Safety / Sanitation: Cleans and sanitizes sales floor, display cases, prep areas, and equipment Properly handles and maintains the operation of all equipment Complies with departmental SOPs and store operating procedures
• Additional department-specific responsibilities / pre-requisites may include knowledge of beauty and cosmetic aids, preparation of tags and signs, organization and cleaning of back areas, passion for outdoors, completion of Green Thumb training, and knowledge in the audio / video field.

Qualifications and key requirements include:

• Work experience: HS Diploma or GED (or equivalent) required
• Knowledge/Skills/Abilities: Strong customer service skills, communication and interpersonal skills, reading and writing skills, planning and organizing skills
• Licenses/Certifications: Completion of Company Orientation and Safety Training upon hire required

Physical demands and working conditions include:

Function in a fast-paced, retail environment, in detailed and precise tasks Work with customers, staying attentive to their needs Perform the following, based on your department:

Beauty: Constantly reach at waist, grasp Frequently stand, walk, reach at shoulder, reach at knee, stoop, pivot, pinch, perform fine motor movements Occasionally sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist, push / pull with arms Occasionally be exposed to cold, loud noise, and wet conditions Demonstrate the ability to lift 30 lbs, and manage in excess of 30 lbs

Drugstore / General Merchandise: Constantly reach at waist, pivot, grasp Frequently stand, walk, reach at shoulder, reach at knee, stoop, push / pull with arms, pinch, perform fine motor movements, ulnar / radial deviation, extend and flex wrists Occasionally sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist Occasionally be exposed to cold, loud noise, and wet conditions Demonstrate the ability to lift 55 lbs, and manage in excess of 65 lbs

Grocery: Constantly reach at waist, pivot, grasp Frequently stand, walk, reach at shoulder, reach at knee, stoop, push / pull with arms, pinch, perform fine motor movements, ulnar/ radial deviation, extend and flex wrists Frequently be exposed to cold conditions Occasionally sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist Occasionally be exposed to loud noise, and wet conditions Demonstrate the ability to lift 65 lbs, and manage in excess of 135 lbs

Texas Backyard: Constantly reach at waist, grasp Frequently stand, walk Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, climb ladder, pivot, twist, push / pull with arms, pinch, perform fine motor movements Occasionally be exposed to wet conditions and loud noise Frequently be exposed to ambient temperatures Demonstrate the ability to lift 65 lbs, and manage in excess of 65 lbs

Healthy Living: Constantly stand, reach at shoulder, reach at waist, pivot, grasp, pinch Frequently walk, reach at overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, cervical flexion Occasionally bend, crawl, climb stairs, twist, push / pull with arms, perform fine motor movements Occasionally be exposed to cold, loud noise, and wet conditions Must be able to lift 50 lbs, and manage in excess of 50 lbs

While there may be exceptions, the measurements noted are generally defined as--Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.