Hard Lines Merchandising Specialist

Job Title: Hard Lines Merchandising Specialist

Department: Donated Goods Retail (DGR)

Reports To: Store Manager

FLSA Status: Non-Exempt

Mission Support:

Goodwill Houston (GWH) is leading change, connecting people, and improving the potential for the future of work. We educate, train, and hire individuals with barriers to employment to help them thrive. We connect people, families, and communities to improve lives and meet the workforce needs of today and tomorrow. Powered, in part, by donations and retail customers, we change lives through the power of work.

Position Summary:

Responsible for sorting through hardline donations and separating sellable items from outlet product. Research prices and price items according to GWH guidelines. Sort and process donations. Responsible for performing assigned duties and work within the framework of GWH's Mission and all policies and procedures. To ensure the efficient and cost-effective operation and stewardship of GWH donations to maximize profitability to enhance our Mission.

Essential Duties and Responsibilities:

• Research merchandise value using current GWH baseline pricing guides or utilize the internet to price merchandise.
• Keep abreast of industry trends, merchandising, and competitive pricing.
• Provide excellent customer service.
• Ability to work quickly to meet required GWH production standards.
• Ensure product is continually being rotated.
• Provide excellent customer service.
• Greet each customer and assist with basic questions about store operations and merchandise as needed.
• Assist with keeping production supplies available.
• Assist in merchandising produced goods on the sales floor per guidelines.
• Assist with loading and unloading merchandise as needed.
• Receive and record donations as needed.
• Assist with sorting donations according to GWH guidelines as assigned.
• Notify the manager of low or overstocked merchandise.
• Assist with the security and safety of GWH Team Members and property.
• Assist in floor recovery as needed.
• Perform necessary janitorial work.
• Must report all work incidents and injuries immediately.
• Performs other duties as assigned by Management.

Additional Responsibilities:

• Demonstrate professionalism and present a friendly, cooperative attitude.
• Ability to multi-task, make quick decisions, adapt to change, and work in a team-oriented, fast-paced environment.
• Adheres to all GWH Policies & Procedures, Loss Prevention & Safety Regulations and GWH Guiding Principles.
• Must be punctual and have dependable attendance and maintain an appropriate appearance.
• Must conduct work in a safe manner; maintain good housekeeping standards, have all aisles and pathways to fire exists clear and free from clutter, and keep work areas neat and clean.
• Adheres to local, state, and federal laws and regulations.

Minimum Qualifications:

• A high school diploma or equivalent is preferred.
• Able to perform basic math functions (i.e., addition, subtraction, multiplication, and division).
• Ability to communicate and interact well with a variety of personality types.
• Excellent customer service skills.
• Retail sales experience is preferred.
• High school diploma or equivalent preferred.
• Ability to work a flexible schedule.
• Must have reliable transportation.

Key Performing Indicators:

1. Equipment Management
2. Production Management
3. Work Integrity: Follows established procedures and processes donations timely with a sense of urgency.
4. Quality of Work: Attitude, sense of urgency, productivity, individual safety performance, etc.
5. Timely GWH LMS completion (training, etc.)
6. Safety Culture: zero (0) accidents or near misses
7. Attendance: Work schedule as assigned, notify leadership as needed, and no reoccurring issues.
8. Image: Personal image, keeps work area/location clean, safe, and organized with no donor creep.

Physical Requirements/Work Environment:

The ability to stand, twist, bend, squat, reach, kneel, push, and pull. Able to lift, up to, 40 lbs. and, occasionally, lift/move items, up to, 100 lbs. (e.g., large bags of donations, televisions, furniture, etc.) Must be able to stand for extended periods of time.


An indoor work environment with occasional exposure to outside temperatures. The noise level in the normal work environment is, usually, moderate.


I understand this job description and requirements and that I am expected to complete all assigned duties. I understand that the job functions may change, and I may be transferred to another location at the discretion of Management.