Assistant Manager

About FACE FOUNDRIÉ FACE FOUNDRIÉ is an efficient + effective focused facial bar that provides affordable, approachable and accessible skincare in a modern + inclusive environment. FACE FOUNDRIÉ specializes in all things face; facials, lashes, brows and skincare. We're setting the new standard in the growing $9 billion skincare services industry with a vision to establish an unparalleled presence across the nation. Our goal is to provide efficient and effective services in a modern, open concept, meeting clients wherever they are in their skincare journey. What sets FACE FOUNDRIÉ apart is our commitment to delivering innovative and effective cutting-edge services. We’ve been featured in FORBES, Entrepreneur, Marie Claire, and have performed over 360,000+ services in the last year. The brand currently has 70+ locations open and is continuing to expand nationwide. FACE FOUNDRIÉ is seeking individuals that are passionate about skincare, driven by innovation, and eager to be part of a company that is making a positive impact in the skincare industry. Join us as we continue to redefine the skincare industry because we believe when you feel good, you do good. Job Description This is a multi-location position supporting both the Town and Country and Frontenac locations. This role is KPI-driven and focused on achieving performance metrics, while also managing staff time-off requests and supporting daily scheduling needs. This position requires a strong presence at the Front Bar, delivering exceptional customer service and leading by example in executing the FACE FOUNDRIÉ client journey. Operations Greets guests in a timely and friendly manner Assist the Manager in scheduling needs, schedule cuts that need to be made throughout the day and assigning team breaks. Assists the Manager with inventory counts, ordering products, Amazon order, receiving products and to ensure inventory is accurate Responsible for achieving store and individual sales goals. Reports directly to the Store Manager Training Assist in training estheticians to ensure they are confident in protocols, product knowledge, selling and compliance Train new and existing estheticians on ongoing training and protocol changes which includes but is not limited to products and services Assists the Manager in holding the esthetician team accountable to hitting benchmarks on current programs and initiatives including service sales, product sale, membership goals and rebook. Assists the Manager in ensuring all FACE FOUNDRIÉ standards are being upheld Confident in having coaching conversations with team members May conduct product, retail and membership training to both Front Bar Receptionists and Estheticians. Marketing Assist in Marketing initiatives which may include but are not limited to events, pop-ups, social media content Position Requirements 1-2 years of prior leadership experience Availability to work onsite events (Nights and weekends) Preferred Requirements 1-2 years of salon/spa experience 1-2 years of leadership, customer service experience in the salon and spa or retail industry Job type: Full time #J-18808-Ljbffr FACE FOUNDRIÉ