Policy Enforcement Specialist- Creator and Content

Responsibilities E-commerce's Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. We are looking for an experienced individual contributor to own customer complaint investigations in the U.S. region and drive cross-functional collaboration. What You’ll Do We are seeking a detail-oriented Policy Enforcement Specialist for our Governance and Experience team. In this role, you will go beyond content moderation to perform strategic audits and trend synthesis across Creator and Content policy domains. You will be responsible for transforming raw operational data into high-fidelity reports that inform policy updates and strategic roadmaps. The ideal candidate possesses a “detective mindset”—the ability to spot a single anomaly and trace it back to a systemic risk or opportunity, while seamlessly navigating a fast-paced environment. Key Responsibilities Content Deep-dives: Execute complex, deep-dive reviews of creators, content and product listings, applying a nuanced understanding of Governance policies to identify subtle risk patterns and gaps. Trend Reporting: Draft recurring insights reports to connect raw data to business priorities, providing actionable summaries for the Strategic Program Managers. Root-Cause Investigation: Conduct analysis on escalations to identify the underlying policy and enforcement gaps or operational friction points. Process Feedback & SOP Iteration: Continuously refine audit methodologies and Standard Operating Procedures (SOPs), ensuring our review tools stay ahead of evolving bad-actor behaviors. Cross-Functional Signaling: Proactively flag emerging risks and violative trends to the Strategic Program Managers, providing evidence to inform process improvements. Domain Support & Special Projects: Execute deep-dive metric investigations to identify the drivers behind fluctuations in key performance indicators (KPIs) Qualifications Minimum Qualifications 3+ years of experience in content moderation, trust & safety, policy operations, compliance auditing, or risk analysis. Proven track record in root-cause analysis with hands-on experience conducting investigations or deep-dive audits into complex escalations, customer complaints, or bad-actor behaviors. Experience drafting, maintaining, or refining Standard Operating Procedures (SOPs) and operational workflows to address policy gaps or process friction. Strong ability to communicate findings and present risk signals effectively to program managers, policy leaders, or cross-functional stakeholders. Preferred Qualifications Experience analyzing operational datasets and translating raw data/KPI fluctuations into actionable reports, key trends, or executive summaries. Proven track record of independently managing tasks and communicating effectively with cross-functional stakeholders. Familiarity with utilizing AI tools About USDS TikTok USDS Joint Venture LLC is dedicated to the safety and security of millions of Americans who create, discover, and connect with what they love on the apps we operate. The Joint Venture has been established in compliance with the Executive Order signed by President Trump on September 25, 2025. Our foundation is a comprehensive data privacy and cybersecurity program we operate under defined safeguards to protect national security and secure U.S. user data, apps and the algorithm. We safeguard the U.S. content ecosystem, holding decision-making authority for trust and safety policies and moderation. USDS Joint Venture helps ensure Americans can continue to express their creativity, discover new hobbies and interests, and build thriving communities and businesses on a global scale. Why Join Us Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us. Diversity & Inclusion TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too. USDS Reasonable Accommodation USDS is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at Job Information 【For Pay Transparency】Compensation Description (Annually) The base salary range for this position in the selected city is $91200 - $160445 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units. Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure). The Company reserves the right to modify or change these benefits programs at any time, with or without notice. For Los Angeles County (unincorporated) Candidates: Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.