Senior Operations Work Lead - PNC Wealth Management

Responsibilities Oversees operations workflow and assists team with executing complex transactions/processes Monitors and coordinates operations workflow and resolves escalated issues May process and/or reconcile transactions of moderate to high risk and financial value in accordance with established policies and procedures Partners internally to identify, resolve, and provide guidance regarding escalations May interact with external customers and third parties in completing transactions or resolving escalated issues Coaches team members and provides applicable training Leads team huddles/meetings and/or continuous improvement sessions Provides input on team member performance and development Provides consultation and advice to internal and external customers Reviews existing processes and drives improvements/implementation Updates standard operating procedures Participates in and serves as subject matter resource for projects Reviews transactions and related documents to verify completeness, accuracy, conformance to established service levels and compliance with applicable policies and procedures Participates in risk mitigation activities Verifies completeness and accuracy of procedures Requirements university / college degree with in lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered #J-18808-Ljbffr Jobtailor