Food Runner

Department: F&B

Reports To: Restaurant Manager

FLSA Status: Non-Exempt

Position Pay : $11.35 + tips

Hours: Combination of shifts, AM, Mid and PM shifts based on business and events

Weekend coverage needed consistently - If you are looking for weekends off, this is not the job for you

Summary: The Food Runner plays a critical role in delivering an exceptional dining experience by efficiently transporting food from the kitchen to guests. This position ensures accuracy, presentation, and timeliness of all orders while acting as a key liaison between the kitchen and front-of-house team. Food Runners support overall restaurant operations by assisting servers, maintaining cleanliness, and anticipating guest needs.

Duties and Responsibilities include the following. Other duties may be assigned.

1. Deliver food orders to guests quickly, accurately, and with proper presentation
2. Verify order details, including table numbers, modifications, and completeness before leaving the kitchen
3. Ensure all dishes meet quality standards for temperature, appearance, and doneness
4. Garnish and finalize plates according to restaurant specifications
5. Track ticket times and communicate delays or issues to servers and kitchen staff
6. Provide attentive and responsive service to guests throughout their dining experience
7. Answer basic menu questions and accommodate guest requests (refills, utensils, etc.)
8. Check in with guests to ensure satisfaction and relay feedback to management
9. Ensure guests have proper table settings to enjoy their meals
10. Act as a liaison between front-of-house and back-of-house teams
11. Assist servers by refilling beverages, delivering additional items, and supporting table service
12. Respond to last-minute requests and communicate effectively during high-volume periods
13. Clear tables of dishes, glassware, and debris between courses and after guest departure
14. Maintain a clean and organized dining area, including handling spills promptly
15. Clean and maintain trays, tray stands, and service areas
16. Uphold sanitation and food safety standards at all times
17. Set up service stations with necessary plateware, utensils, and supplies
18. Keep stations fully stocked throughout the shift
19. Assist with opening and closing duties, including breakdown and cleaning
20. Complete all assigned side work in both front and back of house
21. Follow all safety, sanitation, and workplace guidelines
22. Report any unsafe conditions, accidents, or injuries to management immediately

Qualifications & Skills

• Strong customer service skills with a positive, team-oriented attitude
• Ability to work efficiently in a fast-paced, high-pressure environment
• Excellent communication and multitasking abilities
• High attention to detail and accuracy
• Physical stamina to stand/walk for extended periods and carry trays (up to 50 lbs)
• Self-motivated with high energy and a proactive mindset

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must frequently lift and/or move up to 40 pounds. Specific vision abilities required by this job include ability to adjust focus. While performing the duties of this job, the employee is regularly required to stand; walk; use hands; reach with hands and arms; climb or balance and talk or hear. The employee is frequently required to stoop, kneel, crouch, or crawl. The employee is occasionally required to sit and taste or smell.