Office Administrative Assistant

Administrative Assistant

AL Pest Control is seeking an organized and detail-oriented Office Administrative Assistant to support daily office operations. This position serves as the first point of contact for customers while providing administrative support to management and field technicians. The ideal candidate will possess excellent communication, customer service, and organizational skills while managing multiple priorities in a fast-paced environment.

Essential Duties and Responsibilities:

• Answer incoming telephone calls and respond to customer inquiries professionally.
• Schedule pest control appointments and coordinate technician service routes.
• Greet customers and visitors while providing exceptional customer service.
• Prepare work orders, invoices, estimates, and service agreements.
• Maintain customer files, service records, and electronic databases.
• Process payments and assist with billing and collections.
• Monitor office supplies and place orders as needed.
• Assist with payroll documentation, employee files, and administrative reports.
• Prepare correspondence, emails, spreadsheets, and other office documents.
• Coordinate communication between office staff, technicians, vendors, and customers.
• Maintain confidential business and customer information.
• Perform general office duties including filing, copying, scanning, and data entry.

Qualifications:

• High school diploma or GED required; associate degree preferred.
• Minimum one year of administrative, receptionist, or office support experience preferred.
• Strong proficiency with Microsoft Office (Word, Excel, Outlook).
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Customer service experience required.
• Ability to work independently and as part of a team.
• Professional telephone etiquette.
• Strong data entry and recordkeeping skills.
• Scheduling and calendar management.
• Attention to detail and accuracy.
• Time management and problem-solving skills.
• Ability to maintain confidentiality.
• Friendly, dependable, and customer-focused demeanor.