Customer Relations Specialist

Job Description

Job Description

GOSSETT MOTOR CARS | West Tennessee

One of the largest privately owned Automotive Dealer Groups in West Tennessee is expanding its portfolio of franchises and is seeking a motivated, professional Customer Relations Specialist to join our growing team.

This is an excellent opportunity for individuals who are customer-focused, goal-driven, and interested in building a long-term career in the automotive industry. We provide the tools, training, and support needed to succeed in a fast-paced, performance-driven environment , along with clear opportunities for advancement.

Position Overview

As a Customer Relations Specialist , you will serve as a key point of contact for our customers, handling inbound calls and digital leads across 13 new-car franchises . This role is ideal for individuals who enjoy effective communication, organization, and delivering an exceptional customer experience.

We offer one of the most competitive compensation plans in the market , featuring a guaranteed hourly rate plus a highly aggressive bonus structure .

Key Responsibilities

• Answer and manage incoming sales calls professionally and efficiently

• Schedule and confirm customer appointments

• Respond to all sales leads in a timely and consistent manner

• Provide accurate, basic vehicle and dealership information

• Communicate with customers using integrity, professionalism, and care

• Route calls and inquiries to the appropriate team members when needed

• Develop strong product knowledge across multiple automotive brands

Qualifications

• Excellent verbal and written communication skills

• Strong organizational and time-management abilities

• Proficiency with Microsoft Office (Outlook, Word, Excel)

• Ability to multitask and work effectively in a fast-paced environment

• Professional demeanor and customer-first mindset

Gossett Motor Cars Offers

• Team-oriented, supportive work environment

• Clear advancement and career-growth opportunities

• Affordable medical insurance plans

• Paid vacation (3 weeks)

• Employee vehicle purchase program

• On-site mobile health clinic