Attendant

Job Description

Job Description

ATTENDANT

Location:  Washington, DC Metro Area / Assigned parking facility
Employment Status:  As assigned (full-time or part-time)
Department:  Operations
Reports To:  Operations Manager
FLSA Status:  Non-Exempt
Original Date Updated:  November 1, 2016

About Colonial Parking, Inc.

Colonial Parking, Inc. is a local, family-owned leading parking and mobility services provider serving the Washington, D.C., Maryland, and Virginia region. With more than 300 parking facilities under management, we have built our reputation by delivering dependable service, operational excellence, and innovative parking solutions.

Our success is driven by employees who take pride in their work, collaborate across departments, and look for better ways to serve our customers and communities. At Colonial Parking, team members have the opportunity to contribute to a well-established organization while developing their skills in a supportive, professional environment.

We are looking for motivated individuals who value teamwork, accountability, and continuous improvement. Join us and become part of a company where your contributions are recognized and your work makes a meaningful impact.

Position Summary

The Attendant delivers Colonial Parking’s standards of customer service during each parking transaction while helping maintain safe and efficient traffic flow into and out of the parking facility. The role supports the Shift Manager with daily operations, including assisting customers, receiving parking payments as assigned, and safely parking and retrieving vehicles.

Essential Duties and Responsibilities

Customer Service & Parking Operations

• Park and retrieve customer vehicles safely, carefully, and in a timely manner.
• Provide Colonial Parking’s required standards of customer service, including proper uniform appearance, company greeting, answering questions, resolving issues, and thanking customers as they exit.
• Assist customers with parking transactions and receiving payments for parking services as assigned.
• Maintain an appropriate flow of vehicle traffic entering and exiting the parking facility.
• Report to work on time and maintain a friendly, helpful, and courteous attitude toward customers and coworkers.
• Drive and park customer automobiles within lots or garages in a safe and prudent manner.

Safety, Reporting & Company Procedures

• Complete Customer Damage Reports with customers when needed and, with assistance from the Shift Manager, relay claim information to the Claims Department.
• Promptly notify management of incidents, concerns, or other situations requiring attention.
• Review, understand, and acknowledge company policies and procedures supporting assigned duties when requested.

Additional Responsibilities

• Complete minor cleaning or maintenance tasks when requested by management and in accordance with the company’s maintenance checklists.
• Perform other duties as assigned by the Operations Manager.

Minimum Qualifications

• High school diploma required.
• One year of related experience required.
• Ability to read and understand instructions and written correspondence.
• Ability to communicate effectively, both verbally and in writing.
• Possession and maintenance of a valid driver’s license.
• Ability to safely operate vehicles with standard or automatic transmissions.
• Ability to maintain a professional, friendly demeanor with employees and parking customers.
• Ability to resolve customer concerns professionally and courteously.

Preferred Qualifications

• Background in the service industry preferred but not required.

Performance Standards

This position receives an annual performance review from the direct supervisor to discuss actual performance in relation to company expectations and agreed-upon job-related goals for the upcoming year.

What's in It for You? Benefits and Perks

Colonial Parking, Inc. offers a competitive benefits package designed to support the health, financial well-being, professional development, and work-life balance of our employees. Eligibility for specific benefits is based on full-time or part-time employment status and the terms of applicable benefit plans.

• Affordable medical and dental coverage
• Employer-paid short-term disability insurance
• Employer-paid group life and accidental death and dismemberment insurance
• Vacation and sick leave
• Eight paid holidays
• 401(k) eligibility after six months, with an employer contribution
• Education reimbursement
• Employee recognition programs
• Complimentary parking at your assigned work location
• DailyPay access, allowing eligible employees greater flexibility in accessing earned wages

Physical Demands and Working Conditions

The physical demands and work environment described below are representative of those required to perform the essential functions of this position, with or without reasonable accommodation.

Physical Demands

• Stand, walk, or sit for varying periods during assigned shifts.
• Use hands and fingers, handle tools or controls, and reach with hands and arms.
• Talk and hear to communicate with customers, coworkers, and management.
• Operate customer vehicles and move throughout parking facilities as required.

Work Environment

Work is performed in parking garages and lots, potentially including outdoor areas. The employee may be exposed to prevailing weather conditions, vehicle fumes, airborne particles, and noise ranging from minimal to moderate.

Internal Contacts

Regular contact with location management, corporate office employees, peers, and other field employees.

External Contacts

Regular contact with parking customers, vendors, and property management or client representatives.

Compensation

Actual compensation will be determined based on the assigned location, job-related qualifications, and the approved compensation structure.

Equal Employment Opportunity

Colonial Parking, Inc. is an equal opportunity employer. Employment decisions are made without regard to any status protected by applicable federal, state, or local law. Qualified individuals with disabilities may request reasonable accommodations during the application or interview process.