COO / Integrator

CENTURY 21 ACCENT HOMES

COO / INTEGRATOR

Do you excel at bringing clarity, structure, and accountability to a fast-paced, property management organization? Do you enjoy leading people, solving operational challenges, and helping teams grow? Are you energized by balancing vision with execution and strengthening communication across departments? If you are a steady, customer-first leader who turns ideas into action, we want to talk to you!

Our ideal COO / Integrator is/has:

• Strong LMA experience - You naturally lead, manage, and hold people accountable while building trust and alignment. You bring clarity and structure to teams, ensuring everyone knows their role and executes effectively.
• Accountable - You take ownership, deliver on commitments, and expect the same from the people you lead. You follow through consistently and create a culture where responsibilities are taken seriously.
• A Coach/Mentor - You help people develop, grow, and level up through consistent feedback and encouragement. You enjoy empowering others to reach their potential and guiding them through challenges.
• A direct communicator - You say what needs to be said clearly, respectfully, and with intention. You remove confusion by addressing issues openly and helping others understand expectations.
• Strong audience sensitivity - You know how to tailor communication and coaching to different personalities and roles. You read the room well and adjust your approach to ensure every message lands effectively.

Our ideal COO / Integrator is a grounded, people-focused leader who brings structure, clarity, and consistency to Century 21 Accent Homes. They will strengthen processes, support cross-functional teamwork, and ensure the entire organization moves together toward the company's long-term vision. This role directly influences operational excellence, team performance, and the company's ability to scale with confidence.

RESPONSIBILITIES

Leadership

• Lead, manage, and hold yourself and others accountable (LMA).
• Drive EOS® rhythms including L10s, 1:1s, Rocks, and long-term vision alignment.
• Champion core values and foster a cohesive, high-trust team culture.
• Build new operational silos, including the handyman division from the ground up.
• Provide strategic insight into budgeting, financial planning, and P&L conversations.

Management

• Manage three direct reports and serve as gatekeeper to the Visionary (Tom).
• Oversee all third-party vendors and in-house maintenance technicians.
• Lead hiring, onboarding, training, and performance development across operations.
• Create and refine policies, procedures, and safety standards.
• Manage day-to-day property operations including turnovers, repairs, and inventory.
• Monitor key data points: rent collection, labor efficiency, revenue per unit, churn, acquisition costs, and profitability.

Accountability

• Hold teams accountable to Rocks, KPIs, timelines, and quality standards.
• Ensure alignment with the accountability chart and decision-flow structure.
• Track performance, enforce follow-through, and deliver corrective action when needed.
• Maintain consistency, clarity, and high execution standards across all operational functions.

** This is a full-time, in person position located in Alexandria, Virginia. **

QUALIFICATIONS

Required

• 5+ years of operations leadership experience.
• 5+ years of people management experience, including proven success scaling teams and developing leaders in growing organizations.
• 5+ years of cross-functional leadership experience.
• 3+ years of experience managing and operating businesses with $5M+ in annual revenue, including ownership of performance outcomes and financial results
• Strong LMA experience with proven ability to lead, manage, and hold teams accountable.
• Experience creating new revenue streams within an organization.

Preferred

• EOS® experience.
• General Contractor (GC) Class A license
• Experience in single-family homebuilding or construction operations.
• Leadership experience in HVAC, plumbing, or professional trade companies.
• Vendor management experience in trades or service-based environments.
• Understanding of corporate accounting and financial processes.
• Tech-savvy with experience in automation or AI tools.

Desired

• CRM/process management experience (LeadSimple or similar).
• Familiarity with Google Workspace.
• Marketing experience.
• Real estate licensing.

THE COMPANY - CENTURY 21 ACCENT HOMES

Century 21 Accent Homes is a third-generation, family-owned property management and real estate company with more than 50 years of proven experience. Rooted in tradition yet driven by innovation, the company has built a reputation for its customer-first mindset, long-standing relationships, and unwavering loyalty to both clients and staff. Their team blends decades of industry expertise with forward-thinking technology to deliver a seamless, modern, and highly personalized experience to property owners and residents. With deep community ties, a commitment to excellence, and a culture built on trust and care, Century 21 Accent Homes continues to set the standard for quality, reliability, and results in the property management industry.

WHY WORK WITH US

• Easy-going, caring leadership that truly listens.
• Your ideas and strategies are valued and implemented.
• Forward-thinking technology tools that streamline operations.
• Unique guarantee options to support property owners.
• Systems and processes stronger than most competitors.
• A loyal, family-oriented culture built on trust and consistency.
• Property management approached as a strategic business partnership.

OUR CORE VALUES

• Loyalty - Authentic commitment to one another and clients.
• Driven - Persistent, fast-moving, and growth-oriented.
• Deliver Extraordinary Experiences - Go the extra mile and own the client experience.
• Innovative - Embrace modern tools and creative solutions.
• Encourages Individual Ability - Stay coachable, build strengths, level up.

SALARY: $120K - $150K base, up to $50K company performance-based bonus opportunity


BENEFITS: $500 towards employee health care, other benefits negotiable


If you are the execution engine behind big vision, then apply now!

JOB CODE: Century 21 Accent Homes