Customer Service Representative

Gage Bilt is a proud Michigan-based company, manufacturing and selling our own line of industrial riveting installation tools and accessories worldwide. As a family-run business since 1956, we have a dedicated team, with some employees having over 30 years of service. We are eager to discuss how we can grow together.

What You’ll Do

• Confirm, enter, track, and follow up on entered orders in our ERP system.
• Prepare and process customer quotations.
• Manage emails and communication through Outlook.
• Answer phones and serve as the first point of contact for customers.
• Support the Sales team with product information, lead times, and pricing.
• Provide professional, solution-focused customer service to build and maintain long-term relationships.
• Develop product knowledge to assist with technical questions and support sales growth.
• Maintain accurate customer records and updates in our ERP/CRM to support sales planning and forecasting.

What We’re Looking For

• Strong communication skills, both verbal and written.
• Ability to multi-task and stay organized in a fast-paced manufacturing environment.
• A team player with a positive, problem-solving mindset.
• Prior customer service experience preferred, manufacturing or technical product experience a plus.
• Proficiency with Microsoft Office (Excel, Word, Outlook); ERP/database experience preferred.
• Eagerness to learn and grow within the company.

Requirements

• High School Diploma or GED

Benefits

• Benefits: Medical, dental, vision, 401k, 401k match, PTO, short- and long-term disability