Behavioral Health Technician

Job Description

Job Description

Company Description

IHMS USA, Inc. provides medical services to some of the world’s most vulnerable populations, including individuals and families who are migrating, displaced, or affected by conflict, disaster, or disease. For more than 20 years, IHMS has delivered compassionate, high-quality healthcare services across the Pacific, Europe, the Middle East, Africa, and the Americas. Headquartered in Houston, Texas, IHMS USA focuses on supporting communities across the Western Hemisphere while drawing on the global experience and best practices developed by IHMS teams around the world.

Our work is driven by a commitment to delivering safe, effective, and patient-centered care in complex environments. To support this mission, IHMS has developed accredited and compliant management systems that help ensure quality care while tracking and coordinating every aspect of patient health services. These systems promote transparency, strengthen safeguarding practices, and provide near real-time visibility into clinical operations.

We understand that many of the individuals we serve are navigating difficult and uncertain circumstances. That’s why our care model includes access to comprehensive behavioral health services when needed, ensuring patients receive both medical and emotional support.

For healthcare professionals, working with IHMS means being part of a mission-driven team dedicated to making a meaningful impact. Our teams operate around the world and stand ready to provide compassionate care wherever it is needed most. For more information, please visit:

This position is contingent on contract award.

Provide direct behavioral health support within the dedicated Behavioral Health Unit to assist with structured groups, monitor patients, and support Behavioral Health Providers in delivering behavioral health treatment for patients with serious mental illness and mental health conditions of moderate severity. Perform duties in a trauma-informed, safety-focused, and therapeutic care milieu consistent with contract-required behavioral health operations, patient monitoring, and programming requirements.

Key Responsibilities:

• Assist with structured behavioral health group programming and psychoeducational activities in the Behavioral Health Unit and support delivery of evidence-based, trauma-informed interventions. 
• Monitor patients and document behavioral observations, changes in presentation, and other relevant clinical information to support Behavioral Health Providers and ongoing patient care. 
• Support Behavioral Health Providers in the operation of the Behavioral Health Unit, including direct support for patient engagement, safety monitoring, and therapeutic programming. 
• Maintain patient contact in a trauma-informed manner and support a structured wrap-around therapeutic milieu for patients with serious mental illness and other mental health conditions of moderate severity. 
• Assist with behavioral health group schedules and support use of designated group and telehealth spaces as directed. 
• Support observation and monitoring activities in behavioral health treatment areas, including areas used for mental health observation and suicide precautions, in accordance with facility procedures and assigned direction. 
• Communicate patient status concerns, urgent behavioral changes, and safety issues promptly to the appropriate licensed clinical or nursing personnel. 
• Complete assigned documentation accurately and timely in the required health record or other approved documentation system. 
• Support patient care in coordination with Behavioral Health Providers, nursing staff, and other facility healthcare personnel. 
• Participate in required training on suicide prevention and intervention, nonviolent crisis intervention, trauma-informed care, emergency response, cardiopulmonary resuscitation, automated external defibrillator use, emergency first aid, signs of mental illness, and suicide risk. 
• Comply with applicable confidentiality, privacy, safety, and contract-required detention and healthcare standards, policies, procedures, and reporting requirements. 
• Perform other contract-aligned duties within the scope of the role that support Behavioral Health Unit operations, patient monitoring, behavioral health programming, and continuity of care. 
• Complete required organizational compliance education, including assigned requirements that are client-specified, for Joint Commission Healthcare Staffing Services certification or other regulatory bodies.    

This list is non-exhaustive, and the role holder may be required to undertake additional duties that are not specifically listed above. 

Required Licensure / Certification: 

• American Association of Psychiatric Technicians (AAPT) certification at level three within 15 months of hire. 
• Basic Life Support (BLS) certification. 

Required Education and Experience: 

• Associate degree in a behavioral science or specialty field. 
• Two years of work experience in a mental health clinic or residential healthcare setting. 

Attributes and Professional Qualities: 

• Ability to work in a structured, therapeutic, trauma-informed environment. 
• Ability to support patient safety, patient monitoring, and therapeutic engagement. 
• Ability to communicate observations and concerns promptly to appropriate clinical staff. 
• Ability to work collaboratively with Behavioral Health Providers, nursing staff, and other healthcare personnel. 

Required Knowledge, Skills, and Abilities: 

• Ability to assist with groups, monitor patients, and support Behavioral Health Providers. 
• Ability to support evidence-based group programming and psychoeducational activities. 
• Ability to perform patient observation and communicate behavioral changes and safety concerns. 
• Ability to complete accurate and timely documentation in required record systems. 
• Knowledge of and ability to follow facility procedures for suicide prevention and intervention, nonviolent crisis intervention, trauma-informed care, emergency response, patient confidentiality, and health record handling. 

Physical Requirements: 

• Required to walk unaided at a normal pace for up to 5 minutes and maintain balance. 
• Required to jog/fast walk up to ¼ mile. 
• Requires physical exertion such as lifting objects greater than 30 pounds. 
• Required to perform CPR/emergency care standing or kneeling. 
• Must have the ability to assist sick, injured, or aging patients or staff exiting the building (may require lifting, dragging, wheeling, or carrying someone who weighs significantly more than self). 
• Must be able to see, hear and smell with aids if necessary. 
• Must be able to lift, push, or carry 30 pounds. 
• Must perform the duties of my job in a stressful and often austere environment without physical limitations. 
• Sitting and/or standing for extended periods of time. 
• Average manual dexterity for computer operation. 
• Phone or computer use for extended periods of time. 

Other Special Qualifications: 

• Must maintain current/physical residency in the continental U.S. 
• Pass a medical examination conducted by a licensed physician within 30 days prior to initial assignment. 
• U.S. citizen and have resided in the U.S. for the last five years (unless abroad on official U.S. government duty). 
• Successfully engage in and complete a thorough Background Investigation. 
• Must be able to obtain and maintain assigned security clearance. 
• Proficiency in Spanish is preferred. 

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Compensation Disclaimer:
Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographical market data.

Benefits Language (FTE roles):
Full-time positions are eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional benefits include a 401k plan, paid time off, and an annual bonus. IHMS USA, Inc. complies with all federal, state, and local minimum wage laws.

Equal Opportunity Employer (EEO) Statement:
IHMS USA, Inc. is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.