Resident Experience Specialist

Who We Are

At Balfour Beatty Communities, we are dedicated to a singular mission: delivering the quality communities people are proud to call home. We believe exceptional living experiences can only be created when We Care -about our residents, our partners, our communities, and each other. Our culture of caring drives every aspect of our business, guiding us to always do the right thing and build meaningful connections as we fulfill the needs of our residents and partners with sincerity, empathy, and creativity.

About the role

The Resident Experience Specialist will work under the supervisor of the Community Management team and with the Student Population to facilitate and maintain a quality living experience through implementation of the Campus LifeWorks Program.

What you'll be doing

• Encourage resident retention and strengthening community life through our resident experience program, which includes assisting with planning and participation in resident events
• Under the direction of the Resident Experience Coordinator, help coordinate and/or participate resident programming as determined by CM/ACM
• Contribute to the development of a monthly community newsletter
• Attend floor/building/community functions, resident council meetings/activities, and staff meetings run by Community Management staff.
• Serve as the On-Duty RES
  • Provide on-call after hour service for residents outside of normal office hours.
  • Perform rounds at 8PM and 10PM (Sun-Wed)
  • Perform rounds at 9PM, 11PM, and 1AM (Thu-Sat)
• Provide superior customer service.
• Provide appropriate referrals to residents in need.
• Communicate effectively with residents both in-person, over the phone, and by written correspondence either through mail or web communications (email, website, social media)
• Assist with activities relating to leasing efforts as needed: conducting site tours, preparing and organizing leasing paperwork, assisting with marketing efforts, and scheduling appointments
• Assist Community Management staff with outreach marketing as necessary, to include visiting local businesses, participating in housing fairs and orientations, etc.
• Communicate effectively with prospects both in-person, over the phone, and by written correspondence either through mail or web communications (email, website, social media)
• Provides administrative support to office staff as needed.
• With the oversight of the community management staff, ensures current resident and prospect files are properly maintained.
• Under the direct supervision of facility management staff, conduct regular community inspections and tours, to ensure community appearance is acceptable based on company guidelines.
• Report incidents in a timely manner.
• Under the supervision of the Maintenance staff, ensure that models and market ready units are inspected.
• Ensure that all service requests are recorded and communicated appropriately to maintenance.
• Follow-up on service calls.
• Participate during turn operations by performing minor maintenance repairs

Who we're looking for

• High School Diploma or GED required
• Strong customer service skills
• Ability to manage multiple assignments
• Must be a self-starter with a high level of motivation
• Ability to work independently
• Professional approach, proven good judgment, and creative problem solving
• Excellent interpersonal skills with a positive attitude
• Strong team player
• Effective Communication and Organizational Skills
• Leadership skills
• Must have an active and valid driver's license

Balfour Beatty Communities is part of Balfour Beatty Investments and Balfour Beatty, plc, an international group that finances, develops, builds and maintains infrastructure assets.

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