IT Technician

Hard Rock Hotel & Casino Sioux City is an award-winning gaming destination with more than 675 slot machines, live table game action, first-class amenities, and heart-pounding entertainment. The property's Hard Rock Hotel is a AAA Four Diamond rated hotel; a distinction which only five percent of the more than 28,000 properties approved by AAA achieve. Complementing the hotel and casino are three bars and two restaurants including Fuel American Grill and Main + Abbey, a AAA Three Diamond rated restaurant. Putting the 'Rock' in 'Hard Rock', guests are invited to experience the legends of music by exploring Hard Rock's expansive memorabilia collection with iconic pieces from SLASH to Johnny Cash!

JOB SUMMARY

The IT Technician ensures smooth operation and accessibility of computer system resources, including back-office systems, front-of-house systems, telecommunications, and networking.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provides onsite information technology support for the entire gaming facility
• Installs new hardware, such as personal computers, printers, servers, phones, network equipment, etc.
• Installs and troubleshoots company approved software, web applications, and connectivity issues by utilizing general IT knowledge and working with vendor support personnel when necessary
• Performs routine maintenance on supported IT systems as required, including running backups, editing system data, running reports, etc.
• Creates and maintains end-user accounts and permissions as required, providing desktop support
• May perform basic installation and programming of telephone system, copy machines, printers, etc.
• Assists with programming copiers for scanning and emailing documents
• Assists with necessary changes to telephone system hardware and cabling, setting up new accounts when necessary
• Educates users to reduce recurring issues by offering solutions to problems in a proactive manner
• Trains staff in the use of new or changed systems
• Ensures data integrity by keeping system and security rights updated while maintaining confidentiality of privileged information
• Maintains inventory of all computer-related equipment
• Provides guest service to internal and external guests
• May support Audio/Visual systems
• Performs other duties as assigned

REQUIRED SKILLS AND ABILITIES

• Ability to work in a fast-paced environment and effectively communicate with guests, co-workers and management
• Ability to respond to common inquiries, complaints, or service requests in a timely and efficient manner
• Strong analytical and problem-solving skills
• Demonstrated working knowledge of software and web applications as well as system hardware

EDUCATION AND EXPERIENCE

• Bachelor's degree in Computer Science, Software Development, or related field preferred
• Two to three years of work experience in information technology or related field
• Must obtain valid gaming license, where applicable

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

• While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
• The employee may be required to lift and/or move up to 25 pounds.
• The employee may be required to work long hours, including nights, weekends, and holidays.
• The noise level in the work environment is usually moderate to loud.
• The employee may be exposed to smoke when on the floor of the gaming room.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Work With Us

Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We're always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.

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