Customer Care Representative

We are seeking a Customer Care Representative to provide exceptional support to clients, community members, and stakeholders. This role serves as a primary point of contact, assisting with inquiries, scheduling appointments, resolving concerns, and ensuring a positive customer experience. The ideal candidate is professional, empathetic, organized, and committed to delivering high-quality service. Key Responsibilities Respond to customer inquiries via phone, email, chat, and other communication channels. Provide accurate information regarding programs, services, policies, and procedures. Schedule appointments and maintain accurate customer records. Assist with application processing, documentation, and data entry tasks. Resolve customer concerns and escalate complex issues when necessary. Maintain confidentiality of customer information and organizational records. Collaborate with internal departments to ensure timely and effective service delivery. Track and document customer interactions using company systems. Support outreach initiatives and administrative projects as assigned. Qualifications High school diploma or equivalent required; associate's or bachelor's degree preferred. Previous customer service, call center, administrative, or client support experience preferred. Strong verbal and written communication skills. Excellent problem-solving and interpersonal abilities. Proficiency with Microsoft Office, Google Workspace, and customer management systems. Strong attention to detail and organizational skills. Ability to manage multiple tasks in a fast-paced environment. Preferred Skills Experience working with non-profit, community, or public service organizations. Ability to remain professional and courteous in challenging situations. Strong teamwork and customer-focused mindset. Competitive compensation Paid training Health, dental, and vision insurance (for eligible employees) Paid time off and holidays Retirement savings plan Flexible work arrangements (where applicable) #J-18808-Ljbffr Center for Urban Families