Shop Care Customer Service Representative (CSR)

Shop Care Customer Service Representative (CSR)Join to apply for the Shop Care Customer Service Representative (CSR) role at SafeliteShop Care Customer Service Representative (CSR)Join to apply for the Shop Care Customer Service Representative (CSR) role at SafeliteDoes this position interest you? You should apply – even if you don't match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.This is a fully remote role that requires applicants to reside in Arizona, Florida, North Carolina, Ohio, or Texas. Interested applications much be able to provide their own equipment to start and have a distraction free workspace that is free from background noise and interruptions. Starting hourly rate is $16.50.The Shop Care CSR I is responsible for documenting and communicating pricing approval and denial information as part of the Safelite Solutions claims handling process established by the Insurance Carrier and answers any questions from 3rd party Shops in relation to the status of the payment of their invoices.What You'll DoManually reviews pricing approval requests from 3rd party shops and approves, denies or escalates to Insurance Carrier based on pre-established billing guidelines. Documents approval/denial for billing requirements in SGC Website and sends communication to 3rd party shops.Researches part availability and accuracy of requested part is valid component of specific vehicle and service using Manufacturer/Vendor websites and Mainframe.Sends instructions 3rd party shops when additional documentation is needed for invoice submittal (i.e. proof of purchase, recalibration pre/post scan, sublet invoices, etc)All other duties as assigned.What You'll NeedMust be 16+ years of age.High school diploma or equivalentPrior customer service and call center experience preferredAbility to operate a computer and telephone systems while seated for extended periods of time.Knowledge of Microsoft programs and ability to type 30 WPMExperience with SGC Website, Salesforce, Mainframe are a plusWork From Home RequirementsPersonal computer or laptop with Windows 10 or higher. Please note that Macs and Chromebooks are not compatible with our current systems.High Speed Internet that meets the below requirements:Download Speed = 25 Mbps or higherUpload Speed = 10 Mbps or higherPing = 50 ms or lowerJitter = 20 ms or lowerEthernet cable and the ability to connect directly to your modem (cannot use wi-fi)USB wired headsetWebcamDedicated workspace free from background noise and interruptionsWhat You'll GetCompetitive weekly pay and bonus opportunities.Total job benefits valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.Up to $5,250 in tuition reimbursement per year.Paid training and all the tools and resources you'll need to be successful.View all our health, wealth and life offerings at Associates: Already a member of the Safelite team? Apply through your Workday account by searching 'Find Open Jobs'.Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we're proud to be an equal opportunity employer. Learn more at Safelite.com/Careers.Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability. Other qualifications may be required to ensure employment eligibility in accordance with local laws and regulations and with Safelite Group, Inc. policies and practices.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesRetailReferrals increase your chances of interviewing at Safelite by 2xGet notified about new Customer Service Representative jobs in Arizona, United StatesCustomer Service Representative - RemoteIntake Patient Care Representative (REMOTE)Arizona, United States $48,900.00-$66,200.00 2 weeks agoENTRY LEVEL - Customer Service Rep - WORK FROM HOME!!ENTRY LEVEL - Customer Service Rep - WORK FROM HOME!!ENTRY LEVEL - Customer Service Rep - WORK FROM HOME!!ENTRY LEVEL - Customer Service Rep - WORK FROM HOME!!Inbound Work from Home Customer Service RepresentativeAppointment Customer Representative | Work From HomeGreater Phoenix Area $43,000.00-$76,000.00 1 week agoWork From Home | Claim Representative | Flexible HoursPart-Time Remote Customer Service RepresentativeRemote Call Center - Customer Service Business Sales Rep $22.50hrCustomer Service Representative - Pharmacy Service Technician - Work From Home (Chandler, AZ)We're unlocking community knowledge in a new way. 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