Loss Prevention Officer

Loss Prevention Officer Ensure the safety and tranquil stay of hotel guests and employees, enforcing hotel policies and procedures, and documenting incidents accurately. Key Responsibilities Perform safety/loss prevention patrols of the hotel covering All restaurants All public areas Banquet and conference level All guest floors Executive offices Service areas (heart of the House areas) Parking garages and visit all locations requiring special attention as frequently as required. Respond immediately to emergency incidents and security requests; control the situation until proper authorities arrive. Ensure maximum guest, associate, and hotel safety and security at all times. Enforce hotel policies and procedures in a courteous, tactful, helpful yet firm manner. Report in writing on pertinent activities during each shift before leaving the hotel, with oral reports and emergency notifications delivered as directed by established procedures. Perform duties as assigned by the supervisor and respond to directions from any Executive Committee member or manager. Inspect associates leaving and entering the hotel at the beginning and end of shift, or at any time when an associate leaves the hotel; collect all package passes and inspect parcels taken from the hotel. Monitor closed circuit television and alarm systems, and monitor security of the receiving area. Confiscate all unauthorized items and notify relevant department heads. Control entry into the 'Heart of the House' and escort deliveries to guest rooms. Control hotel key system. Administer shipping and receiving of packages and parcels for the hotel and guests. Administer the hotel lost and found program. Control, distribute, and maintain hand‑held radios. Perform all necessary administrative requirements of the Loss Prevention Department, including writing reports, maintaining files, processing work orders, ordering supplies, schedules, and posting bulletin board information. Safeguard the hotel from intruders, trespassers, and others not conducting legitimate business within the premises. Complete other tasks as assigned by management. Qualifications Previous security experience preferred. Must be able to stand/walk for up to eight hours per shift. Must be detail oriented. Must have superior customer service skills. Must be able to use Microsoft Office, email, and be computer proficient. Ability to work overnight nights, PM shifts, weekends, and holidays. Must become TABC, CPR, and basic first‑aid certified. Must be able to work a flexible schedule including day, evening, weekends and holidays. EEO Statement Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. #J-18808-Ljbffr Omni Hotels & Resorts