Client Service Center Specialist

Client Service Center Specialist

The Client Service Center Specialist serves as the first point of contact for Bank clients, providing exceptional service and support through various communication channels including phone, email, and chat. This role is responsible for resolving inquiries, troubleshooting issues, and ensuring a seamless banking experience while maintaining compliance with Bank policies and regulatory requirements. Additionally, the Client Service Center supports clients with fraud, disputes, and related issues involving debit card, ACH, and electronic funds transfer activity. Specialists are expected to follow Bank procedures and applicable regulatory requirements while maintaining professionalism, accuracy, confidentiality, and urgency when handling sensitive client claims.

The work environment is typically a professional office setting within a financial institution, which may include branch locations, administrative offices, and client-facing areas. Employees are expected to maintain a high level of professionalism and confidentiality in accordance with banking regulations and company policies. Work is generally performed indoors in a climate-controlled environment with standard office equipment such as computers, telephones, printers, and copiers.

The Bank maintains a standard 40-hour work week to ensure operational consistency and employee engagement. While some schedule flexibility is required based on location assignments, availability during core business hours (8:00 a.m. to 5:00 p.m.) is essential for supporting key functions. Position requires rotating Saturday schedules. Must be able to work a flexible schedule with extended hours to accommodate extended operating hours.

Periodic travel is required to other branch locations or offsite venues for training, meetings, or operational support. Travel is typically planned.

Community Bank is an equal employment opportunity employer.