Assistant Property Manager

Location: Queen Anne’s County, Maryland Position Summary The person in this position works under the supervision of the Property Manager and the Executive Director of Housing and Family Services at the Queen Annes County Housing Authority. This position supports the day-to‑to‑day operations of Public Housing Authority properties, with a primary focus on tenant relations, regulatory compliance, occupancy support, and maintaining safe, stable housing environments. Responsibilities include assisting with leasing, recertifications, inspections, lease enforcement, tenant engagement, rent collection support, and coordination of maintenance and operational activities. This is a field‑oriented position that requires regular presence at multiple housing developments and scattered site properties to support residents and ensure consistent operations. The Assistant Property Manager provides direct operational support to the Property Manager in overseeing daily operations, maintenance coordination, tenant relations, and compliance activities across multiple Housing Authority developments. The position serves as an important on‑site presence to address tenant concerns, facilitate communication, support community engagement efforts, and improve responsiveness to resident needs. This is a specialized position requiring knowledge of housing regulations, compliance requirements, tenant relations, and affordable housing operations. This role is not clerical in nature and serves as a key operational support to property management functions. The position is distinguished from the Property Manager by its supportive and operational focus. While the Property Manager has primary responsibility for overall property oversight, supervision, and budget management, the Assistant Property Manager focuses on direct tenant interaction, day‑to‑day operational support, field presence, and assisting with compliance and occupancy functions across multiple properties. The role is intended to expand capacity, improve responsiveness to tenant and property needs, strengthen tenant engagement, and maintain consistent enforcement of Housing Authority policies and standards.

ESSENTIAL FUNCTIONS

Provides cordial, responsive, and accurate customer service to residents, staff, contractors, service providers, and the general public. Provides direct support to the Property Manager in all aspects of property management and daily operations. Assists in maintaining occupancy at each rental community, including showing units, processing applications, and supporting leasing activities. Supports tenant eligibility processes, including recertifications, income verification, rent calculations, and documentation in accordance with HUD and Maryland Department of Housing and Community Development requirements. Assists with rent collection activities, issuance of notices, payment follow-up, and related documentation in accordance with Housing Authority policies and procedures. Works directly with residents to address concerns, resolve issues, and connect them with appropriate resources while maintaining professional boundaries between housing management responsibilities and personal care services. Serves as an on‑site staff presence to respond to tenant concerns promptly, support effective communication, and help ensure timely resolution of issues. Travels regularly between multiple Housing Authority developments and scattered site properties to provide operational support, tenant assistance, inspections, and scheduled office coverage. Maintains scheduled office hours or on‑site availability at designated developments as assigned. Assists with enforcement of lease requirements, including addressing lease violations, coordinating corrective actions, and supporting eviction processes when necessary. Responds to resident inquiries, attends resident meetings, and helps resolve complaints in accordance with Housing Authority policies. Assists in establishing and supporting tenant councils, resident meetings, and community engagement activities. Helps coordinate resident activities, informational meetings, and community engagement opportunities that support positive tenant relations. Assists with annual inspections, move‑in inspections, move‑out inspections, housekeeping inspections, preventative maintenance inspections, and unit readiness in accordance with NSPIRE standards and Housing Authority requirements. Coordinates with maintenance staff to ensure timely response to work orders and communicates tenant needs effectively. Assists in monitoring unit conditions and identifying maintenance concerns requiring follow up. Maintains accurate and up‑to‑date tenant files, records, databases, inspection documentation, electronic records, and other required documentation. Supports compliance efforts by assisting with required documentation, reporting, and regulatory requirements associated with HUD, DHCD, and other funding sources. Assists with preparation and submission of reports and documentation required by regulatory agencies and Housing Authority administration. Answers tenant phone calls, provides accurate information, documents interactions when appropriate, and follows up on unresolved concerns. Assists in managing incident reports and coordinates with emergency responders, service providers, contractors, and external partners when necessary. Helps mediate disputes and address behavioral concerns to support a safe, stable, and respectful living environment for all residents. Serves as backup operational support to the Property Manager during absences or periods of increased operational demand. Supports the Property Manager with reports, data tracking, administrative follow‑up, and operational coordination as needed. Performs other duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES

Language Skills Ability to read, analyze, and interpret general business materials, housing regulations, and program requirements. Ability to write reports, business correspondence, and maintain accurate records. Ability to effectively present information and respond to questions from residents, staff, and the general public. Mathematical Skills Ability to apply basic mathematical concepts including percentages, ratios, and calculations related to rent, income eligibility, utility allowances, and reporting requirements. REASONING ABILITY – Ability to define problems, collect and evaluate data, establish facts, and draw valid conclusions. Ability to apply policies and procedures to a variety of tenant situations and operational issues. Maintain professional boundaries while working with vulnerable populations, including seniors and individuals with behavioral health concerns. Manage multiple priorities across different properties and respond effectively to changing conditions. Handle conflict resolution and problem solving in a professional and effective manner. Maintain cooperative relationships with those contacted in the course of work activities. #J-18808-Ljbffr Queen Anne's County Government