Head Hostess

Head Hostess

We are looking for a highly organized and service-driven Head Hostess to oversee the reception area and manage guest flow within the restaurant. The ideal candidate will lead the hostess team, control reservations, optimize seating strategies, and ensure a seamless and welcoming guest experience from arrival to table assignment.

Minimum of 2–3 years of experience in hostess, reception, or customer service roles

Previous leadership or supervisory experience preferred

Strong knowledge of reservation systems (OpenTable or similar)

Excellent communication and guest service skills

Ability to manage high-volume environments and multitask effectively

Strong organizational and problem-solving skills

Professional appearance and demeanor

Basic understanding of restaurant operations and service flow

Guest Reception: Greet and welcome guests promptly, ensuring a positive first impression and managing initial guest interactions professionally.

Reservation Management: Manage all reservations through OpenTable or equivalent system, including confirmations, modifications, and walk-in coordination.

Seating & Flow Control: Strategically assign tables based on service flow, server load, and kitchen capacity to maintain operational balance.

Waitlist Management: Control wait times accurately and communicate expectations clearly to guests.

Team Leadership: Supervise, train, and schedule hostess staff, ensuring adherence to service standards and protocols.

Guest Experience Oversight: Handle guest concerns at the reception level and escalate issues when necessary.

Coordination with Service Team: Maintain constant communication with captains, servers, and management to ensure smooth operations.

Event & Group Coordination: Assist in organizing large reservations and special events, ensuring proper planning and execution.

Reporting: Track daily covers, wait times, cancellations, and no-shows, providing insights for operational improvements.

Workstation Maintenance: Ensure reception area is clean, organized, and fully operational always

Customer Service Excellence: Ability to create a warm, professional first impression and ensure every guest feels welcomed and valued.

Attention to Detail: Ensure accuracy in reservations, seating arrangements, and guest preferences.

Leadership: Ability to guide, train, and supervise the hostess team while maintaining service standards.

Communication: Maintain clear and constant communication with service staff, kitchen, and management.

Adaptability: Ability to handle pressure, manage wait times, and resolve guest concerns effectively.

Weekend availability

Monday to Friday

Bonus pay

Tips

Paid training

Great American Steakhouse - Anomalia 104 S El Paso St, El Paso, TX 79901, USA Apply