Marina General Manager

Marina General ManagerThe Marina General Manager handles all aspects of marina operations within budgetary guidelines in an efficient, cost-effective, and creative manner. The Marina General Manager works collaboratively with Regional and Executive Team members as well other colleagues throughout the organization.The Marina General Manager provides the highest level of customer service in a friendly, helpful manner while accurately responding to the customers' needs. He or she will project a professional company image through all types of interactions. This is a fast-paced environment, and the Marina General Manager must be able to work under pressure.Duties and Responsibilities:Achieve financial results according to the property's annual operating and capital budgetsSome experience with monitoring monthly P&L preferredKnow and understand all the marina's computer systems and software (can train)Work with marketing and provide information to sell servicesMonitor service demand and tech productivityAchieve occupancy goals for slips and storageSupervise the security and safety of the marina grounds and buildingsSet a standard of excellence in service and professionalismUnderstand and comply with government agencies including, but not limited to OSHA, EPA, Army Corp of Engineers, TSSA, ABYCMaintain a professional relationship with all agencies, contractors, vendors, and customersLead weekly management meetings with all department Supervisors / ManagersCreate KPI's to measure process efficacyRespond to and resolve customer disputes consistent with company philosophyCoordinate with other management personnel to ensure the efficient running of all departmentsOversee and approve implementation and maintenance programsManage property response to weather emergency events that may cause damageCreate SOP's and hold team members accountable to those standardsManage employee schedules by reviewing and approving timesheets as neededPerform such duties as assigned by Regional and Executive leadershipMinimum Qualifications and Requirements:Act with the highest level of integrity and maintain a positive attitudeFive (5) years or more previous management and leadership experience, preferably in marina settingStrong passion for providing excellent hospitality and customer serviceUnderstand financial statements and the budgeting processes (preferred but not required)Marina service background or experience is a requirementUnderstand how to evaluate and address underperforming financial areas revealed in the monthly P&L (preferred but not required)Knowledge of general boat handling and operationsAdaptable to a variety of different tasksAbility to manage multiple projects at a time despite interruptionsAbility to make independent decisions and determine the appropriate course of actionStrong ability to develop partnerships with internal clients/othersProfessional conduct and excellent interpersonal and communication skills with team members, customers, tenants, vendors, and government personnelStrong work ethic and personal commitmentAbility to work in a team environment to achieve team, department, and company goalsAbility to be a self-starter and work independentlyMust have strong organizational skills and the ability to prioritize workAdaptable to a fast-paced environmentGood presentation, facilitation, and computer skillsProficient in Microsoft Office products including Outlook email, Word, and ExcelMust be willing to work weekends if neededCompany Summary:TopSide Marinas was cofounded in 2020 as a family-owned company that acquires, owns, and operates high-quality marinas across the country. Our mission is to foster a high-quality environment where our members and guests can create lifelong memories, relax, enjoy life, and be healthy. Each of our marinas provide exceptional service, hospitality, and enthusiasm to serve your needs on and off the water. We want our members and guests to feel right at home. We care about the property's team members by providing competitive wages, excellent healthcare coverage, and supporting a hospitable culture.Benefits Offered:MedicalVisionDental401(k) with company matchPTOHoliday Pay