Technical Product Owner

• Work directly with internal clients, end users, product engineering, technology operations, and other product teams for HR Systems (Oracle, UKG, ServiceNow)
• Collaborate closely with Product Teams across Signature Aviation Technology to develop cross-functional solutions.
• Collaborate with the Product Engineering Manager, SCRUM master, and Engineering team to ensure the quality and timely delivery of application solutions.
• Perform testing, debugging, troubleshooting, and documentation of various applications.
• Manage the backlog, prioritize features, and communicate business value and expectations to the development team and stakeholders.
• Possess excellent communication, leadership, and negotiation skills.
• Collaborate with stakeholders across various departments to understand their needs, challenges, and objectives.
• Evaluate business requirements to identify opportunities for improvement and innovation. Analyze data and processes to uncover insights and trends that inform solution design.
• Work closely with technical teams to translate business requirements into technical specifications and designs, ensuring alignment with business objectives, compliance standards, and technical feasibility.
• Act as a liaison between business stakeholders and technical teams, facilitating clear communication and understanding. Present findings, recommendations, and progress updates to stakeholders at all levels of the organization.
• Stay informed about industry trends, best practices, and emerging technologies related to Product Management and web development technical solutions. Proactively identify opportunities for process improvement and propose enhancements to existing systems.
• Define the vision, scope, and roadmap of the assigned solution.
• Supervise all stages of product development, including design and development.
• Create user stories.
• Track and assess product progress at each stage of the process.
• Reduce uncertainty by communicating with a variety of stakeholders, including guests, internal clients, and the development team, ensuring alignment with business objectives.
• Collaborate with assigned SCRUM teams to ensure adherence to Agile principles and values.
• Validate that business requirements fully address the project scope, ensuring no gaps and that the solution completely addresses the holistic business needs.
• Monitor and report product status to internal clients.
• Manage the product backlog to align with the strategic direction outlined in the product roadmap.
• Develop and communicate the product goal, create and clearly order product backlog items to maximize business value in collaboration with internal clients and SCRUM teams.
• Engage in customer (guest) journey mapping exercises to create a shared vision for the guest experience.
• Inspect and evaluate product progress through each iteration, gather feedback, and adapt the product backlog based on feedback.
• Advocate for the product vision when features or changes could distract from the roadmap, communicate trade-offs to management and stakeholders, and optimize the potential for desired outcomes.
• Effectively manage the product roadmap and backlog by understanding and anticipating client needs.
• Work with SCRUM teams to define a sprint goal, determine items to include in the sprint, and discuss how the team will complete the chosen work.
• Support Change Management and Training teams by providing content for user manuals and process guides.
• Demonstrate excellent communication, problem-solving, and analytical skills.
• Participate in SCRUM ceremonies.
• Serve as the primary communicator and link between stakeholders and teams, ensuring stakeholder buy-in on major decisions and strategies, as well as clear instructions and deliverables for developers.
• Display an understanding of existing business processes and explore process improvement opportunities.

Qualifications

Minimum Education and/or Experience:

• Bachelor’s degree in software engineering, computer science, or Information Technology, or six (6+) years of equivalent work experience.
• You will have at least 3 years of experience as a Product Owner or Business Analyst with HR Systems (Oracle, UKG, ServiceNow)
• Strong communication skills, as well as the ability to engage, persuade, and inspire partners and stakeholders at a functional level to achieve cooperation and alignment.

Additional knowledge and skills:

• Ability to maintain clarity around the product vision despite the changing and fast-paced nature of Agile product development.
• Experience with eCommerce or other customer-facing internet properties.
• Excellent analytical, problem-solving, and communication skills.
• Experience with business process mapping and re-engineering.
• Understanding of SCRUM framework, roles, ceremonies, artifacts, and tools.
• Excellent organizational skills, individual initiative, and personal accountability
• Track record of delivering products or services in collaboration with engineering teams, as well as an understanding of prototyping, iterative development, and Agile concepts.
• Proactive, self-starter with exposure to project management techniques and the ability to manage multiple assignments.
• Proven track record of effectively driving end-to-end delivery of data and intelligence solutions, covering a wide range of methods such as dashboards, APIs, real-time alerts, and so on.
• Strong analytical and problem-solving skills, with the ability to translate business requirements into technical solutions.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with diverse stakeholders.
• Proficiency in product management software, project management software, and documentation tools.
• Knowledge of Lean/Six Sigma concepts and process.
• Certified SCRUM Master or Certified Product Owner certification is a plus.
• Certification in business analysis (e.g., CBAP, CCBA) or relevant technical certifications is a plus.
• PMP Certification is a plus.