Front Desk Coordinator

Front Desk Coordinator

Location: Brandon, Florida

Our Culture: Inspire hope. Build your legacy. Build a rewarding career with Florida Digestive Health Specialists (FDHS), Florida's largest physician-owned gastroenterology practice. Since 2011, we've been dedicated to delivering exceptional digestive healthcare through compassionate patient care, clinical excellence, and advanced research. With more than 30 locations statewide and many physicians recognized as Castle Connolly Top Doctors, you'll join a collaborative team known for excellence, where your contributions are valued, your professional growth is supported, and your work makes a meaningful impact. Come grow with us and help shape the future of digestive healthcare.

As we continue to grow, we are seeking a Front Desk Coordinator to join our team and support our mission.

Description: We are seeking an organized Front Desk Coordinator with a strong commitment to patient care. The ideal Front Desk Coordinator candidate will be responsible for providing exceptional customer service to patients, managing administrative tasks, and ensuring smooth operations at the front desk.

Essential Duties:

• Greet patients and visitors with a warm and welcoming demeanor
• Ensure the completion of patient paperwork, sign-in, and security procedures and the scheduling of patients
• Answer phone calls, take messages, and redirect calls as necessary
• Returns phone call and monitors email request in a timely manner
• Able to maintain distribution of faxes incoming and outgoing
• Must maintain personal faxes, telephone encounters and teams messaging
• Schedules appointments and surgical procedures and be able to follow schedule accordingly
• Request authorization for office visits and surgical procedures if needed
• Keep patient appointments on schedule by notifying provider of patient's arrival, reviewing service delivery compared to schedule, and reminding providers of service delays
• Communicate effectively with patients, medical staff, and other team members
• Collect copay and patient balance due
• ECW experience is a must.
• General insurance knowledge is a must.
• Request prior authorizations for office visits
• Verify insurance information, process patient balances, and reconcile copayments daily
• Handle inbound calls and inquiries from patients regarding appointments and general inquiries with professionalism and empathy as well as use of time management and is efficient.
• Able to meet standard requirements for daily job duties.
• Maintain accurate patient records, ensuring all necessary information is collected and updated in the system
• Adhere to HIPAA regulations and protect patients' rights by maintaining confidentiality of medical, personal, and financial information
• Maintain cleanliness and organization of the front desk and reception area
• Maintain operations by following policies and procedures, reporting needed changes
• Assist with other administrative tasks as assigned by management
• Other duties as assigned

Qualifications:

• High school diploma or equivalent required
• Previous experience in a medical office or healthcare setting preferred
• Excellent verbal and written communication skills with the ability to communicate effectively with patients and healthcare professionals
• Strong organizational skills with the ability to multitask and prioritize tasks in a fast-paced environment
• Empathetic and compassionate demeanor, with the ability to handle sensitive patient situations with care and professionalism
• Proficiency in using scheduling software and electronic medical records (EMR) systems
• Ability to maintain professionalism and composure in stressful situations
• Ability to collaborate effectively with colleagues and contribute to a positive work environment
• Willingness to adapt to changing priorities and work schedules as needed

Benefits:

• Competitive salary commensurate with experience
• Comprehensive benefits package including health insurance, retirement plan, paid time off and paid holidays
• Professional development opportunities
• Positive and collaborative work environment

Physical Demands:

The employee is frequently required to walk, sit, use hands for fine manipulation, handle or feel and reach with hands and arms using a keyboard and video display terminal. The employee is occasionally required to stand and stoop, kneel, crouch or crawl and climb stairs. The employee should be able to lift and move up to 25 lbs. The work environment is typically quiet to moderate with standard office noise levels. While performing the duties of this job, the employee may occasionally be exposed to sounds such as ringing phones, office equipment, and conversations among colleagues.

EEO Statement:

It is the policy of Florida Digestive Health Specialists to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law.

When you join FDHS, you become part of a premier team striving to deliver unparalleled, personalized care while treating patients like family. And at FDHS, our patients are at the heart of everything we do. Join our team at FDHS and make a difference in the lives of our patients and employees alike!