Account Manager Packaging Client Success Retention

Benefits:

401(k)

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Paid time off

Profit sharing

Relocation bonus

Signing bonus

Training & development

Vision insurance

Company Accurate Paper Box is a privately held business located in Knoxville, TN and serving the Southeast and Midwest. We manufacture and design folding cartons and related paperboard products to meet a variety of customer needs.

Job Summary The Account Manager is responsible for nurturing, growing, and retaining existing customer relationships to drive long-term value. This role acts as the day-to-day contact for key accounts, ensuring high levels of satisfaction, proactively solving problems, and identifying opportunities to grow wallet share across all lines of business.

Responsibilities

Serve as the lead point of contact for assigned accounts, ensuring timely and successful delivery of solutions according to customer objectives

Build long-term relationships with existing clients by understanding their packaging needs, internal processes, and go-to-market demands

Coordinate with internal teams (estimating, structural design, production, shipping) to ensure orders are accurate, cost-effective, and delivered on time

Resolve customer issues with urgency and professionalism, managing expectations throughout the lifecycle of each job

Partner with sales, prepress, and operations to support product launches, price updates, or new project development

Track account activity and communications through CRM (Pipedrive) and ERP (CartonERP) systems

Support Quarterly Business Reviews (QBRs) and customer scorecard reporting for strategic accounts

Identify account growth opportunities and collaborate with Account Executives to present upsell or cross-sell solutions

People and Culture

Partner closely with the customer and internal teams to ensure strong alignment and responsiveness

Demonstrate empathy, reliability, and follow-through to build trust and rapport

Support a culture of accuracy, accountability, and continuous improvement

Help surface customer feedback and market intelligence to support company innovation and service offerings

Critical Skills / Capabilities

Customer-Centric: Understands customer needs and creates tailored solutions to retain and grow relationships

Communication: Effectively delivers messages across teams and clients, adapting tone and detail to the audience

Organizational Skills: Balances multiple priorities and works through complex scheduling or production scenarios

Problem-Solving: Resolves account issues and anticipates challenges before they escalate

Detail-Oriented: Reviews orders, specs, and project details with precision

Time Management: Juggles recurring tasks and urgent requests with efficiency

Decision-Making: Exercises judgment to keep projects moving forward while protecting customer satisfaction

Technical Skills: Comfortable navigating CRM, ERP, Outlook, Excel, shared drives, and quoting tools

Experience

Required: +5 years of experience in account management or customer service in a B2B manufacturing environment

Preferred: Experience in folding carton, corrugated, or related paperboard packaging

Education

Required: Bachelor’s degree in Business, Communications, Packaging Science or a related field OR combination of education and experience

Benefits/Perks

Salary / Bonus Eligible

Health, Dental, Vision, 401(k)

Career Advancement

Supportive, family-oriented team culture