Temporary Return Load Planner
DHD Consulting
Temporary Return Load Planner
Englewood Cliffs, New Jersey, United States
About the Job
Core Roles & Responsibilities
80% Load Planning
- Arrange return in a timely fashion to meet customer scheduled pick up dates
- Plan and schedule using the most efficient and cost-effective delivery methods; Truckload, Less Than Truckload, and Parcel
- Track and trace shipments
- Provide world class customer service to internal and external customers
- Monitor RAs to ensure it is compliant with return policy
- BOL management to confirm load was received in full
20% Investigate and Analyze
- Work in liaison with warehousing, transportation and customer to resolve RA discrepancies
- Report all aging RA (Return Authorization) root cause and actions weekly to Management
- Research customer chargebacks and deductions that relate to open RAs not received
Requirements:
- Bachelors Degree
- Must have strong analytic skills
- Must have a drivers license & be able to travel to other states
- 1-2 years of load planning or logistics experience is desired
- Strong MS Office skills (Excel, PowerPoint, Word)
- WMS and TMS skills are plus
Vacancy posted a month ago
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