Data Center - Program Manager

Program Manager IV (PM IV) is a senior, strategic leadership role at AFL Global. This level is responsible for enterpriselevel client relationships, oversight of multiple complex programs, and direct contribution to business strategy, financial performance, and client retention.Unlike lowerlevel Program Managers, the PM IV:Operates with high autonomyLeads multiregion or multisite portfoliosInfluences senior client stakeholders and internal leadershipSets standards and best practices for program deliveryJob SummaryThe Program Manager IV – Account & Client Management is accountable for the overall success, health, and strategic growth of assigned hyperscale data center accounts. This position serves as the senior escalation point and governance leader for AFL Global’s largest and most complex client programs, ensuring alignment with AFL Global’s standards for safety, quality, financial performance, and operational excellence.This role balances client leadership, financial ownership, and crossfunctional execution, while mentoring program and project management staff.Primary ResponsibilitiesEnterprise Client & Account OwnershipOwn executivelevel relationships with hyperscale data center clients.Act as AFL Global’s senior representative for assigned accounts.Lead governance structures including executive reviews, QBRs, and strategic planning sessions.Drive longterm account strategy, retention, and growth opportunities.Serve as escalation authority for highrisk or highimpact client issues.Program & Portfolio LeadershipProvide oversight for multiple concurrent programs across locations, phases, or service lines.Ensure programs meet or exceed contractual, schedule, budget, and quality commitments.Establish and enforce standardized program management practices aligned with AFL Global policies.Drive proactive risk identification, mitigation planning, and resolution.Financial & Commercial AccountabilityOwn full program P&L accountability for assigned accounts.Develop, manage, and forecast budgets, staffing plans, and cost controls.Partner with Finance, Sales, and Legal on contract terms, change management, and scope alignment.Ensure accurate financial reporting, margin protection, and revenue recognition.Operational Excellence & ComplianceChampion AFL Global’s Safety First culture across all assigned programs.Ensure compliance with AFL Global standards, client requirements, and industry regulations.Monitor KPIs related to safety, productivity, quality, and customer satisfaction.Lead continuous improvement initiatives and lessonslearned integration.Leadership & Talent DevelopmentProvide leadership and mentorship to Program Managers, Project Managers, and support teams.Influence without direct authority across matrixed operational, engineering, and construction teams.Assist with workforce planning, performance development, and succession planning.Serve as a role model for AFL Global values, professionalism, and accountability.DecisionMaking AuthorityStrategic decisions impacting program execution, resources, and financial outcomes.Authority to resolve escalations and negotiate clientfacing resolutions within established limits.Influence staffing, vendor performance management, and operational priorities.Required QualificationsBachelor’s degree in Engineering, Construction Management, Business, or related field (or equivalent experience).10–15+ years of experience in program or project management within data centers, construction, infrastructure, or missioncritical environments.Demonstrated experience supporting hyperscale data center clients or enterprisescale programs.Proven success managing multimilliondollar portfolios with complex stakeholder environments.Strong executivelevel communication, negotiation, and presentation skills.Advanced financial and commercial management capability.Preferred QualificationsPMP, PgMP, or equivalent professional certification.Experience with major hyperscale customers (cloud service providers or large data center operators).Experience in a matrixed, fastgrowth, operational organization.Advanced knowledge of risk management, contract governance, and program controls.Key Performance IndicatorsClient satisfaction, retention, and escalation outcomesProgram delivery performance (schedule, cost, quality)Safety and compliance metricsFinancial performance vs. forecastEffectiveness of risk mitigation and issue resolutionTeam development and engagementJob SummaryRequisition Number: DATAC009389Job Category: Sales \& Product Mgmt - Account \& Client MgmtSchedule: Full-Time