Patient Accounts Representative

Role:Assist patients with all aspects of their clinic bill and health insurance claims. Counsel patients regarding insurance and billing questionsEssential Functions & Responsibilities:Access patient records and update payment and medical insurance informationProcess patient payments and refunds.Identify medical coding mistakes, typing errors, as well as patient underpayments or overpayments and rectifies them accordingly.Create suitable payment plans for patients based on their monthly income and financial obligations.Communicate with medical insurance providers to verify whether patient treatments will be covered.Answer patients questions in person and by phone regarding unsettled medical bills, reimbursements, and billing discrepancies.Contact patients by phone or via mail to inform them of overdue balances.Contact collection agencies or attorneys to initiate the payment collection process for delinquent accounts.Assist patients in applying for financial assistance and determine eligibility.Consistently demonstrate good use of time and resources.Attend training events and maintain competency as required to perform duties.Regularly support compliance and accreditation efforts as assigned (e.g., OSHA, HIPAA).Be familiar with and consistently implement the organizations mission and all approved policies, protocols, and procedures.Performance Measures:Serves on committees and work groups upon request.Performs other duties that may be assigned from time to time.Knowledge & Skills:Experience: One year of medical office or equivalent experience required.Education: High School Education or equivalent required. Completion of a postsecondary education program in Medical Office Administration is preferred. Knowledge of medical terminology and patient billing preferred.Other Skills: Intermediate knowledge of Microsoft Word, Outlook, and Excel applications. Strong analytical and problem-solving skills. Strong interpersonal skills including courtesy, tact, and professionalism. Excellent organizational skills. Effective communication skills. Exceptional customer service skills. Detail-oriented. Ability to maintain good judgement when handling sensitive and personal information.Physical Requirements:Work is performed in a typical office environment, indoors with occasional equipment noise and frequent interruptions.Work may require sitting for long periods of time; also stooping, bending, and stretching for files and supplies.Requires manual dexterity sufficient to operate a computer keyboard.Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts.This Job Description is not a complete statement of all duties and responsibilities comprising the position. #J-18808-Ljbffr