Application Support Manager

Software Application Manager

Manages, plans, installs, configures, and maintains software applications for the division.

Minimum Qualifications

Bachelor's degree in Computer Science, Information Services, or another related field and four (4) years of related experience; OR an equivalent combination of related education and experience.

One (1) year of supervisory experience is preferred.

Due to the nature of this position, the successful applicant must pass a required background check through fingerprinting and enrollment in the continuous RAP Back (Record of Arrest and Prosecution Back) program in accordance with current County Human Resources policy requirements.

Essential Functions

• Oversees and administers business-critical software applications and other software solutions as assigned.
• Plans, sets up, and configures all applications, modules, and associated subsystems; plans and executes daily operations and regular maintenance for the applications.
• Supervises staff, which includes hiring, promoting, orienting, training, assigning, and reviewing work performance, annual work performance appraisal, and discipline.
• Provides training and support to internal teams, management, and vendors in identifying application needs and system requirements.
• Resolves complex issues with core applications; this may include troubleshooting, collaborating with internal teams, and project management with County IT and vendors.
• Oversees development, integration, and operation of application interfaces.
• Develops documentation and procedures for support and/or training of new applications and technology products as required.
• Helps develop the annual technology budget and participates in the writing and evaluation of RFPs and bids as directed.
• Plans, designs, and participates in the implementation of complex IT systems in alignment with County IT governance, security, procurement, and operational standards.
• Collaborates with internal and external members to solve complex procedural, operational, and technical problems.
• Articulates technical information and provides it to management and internal teams.
• Assists in continuity and disaster mitigation planning.
• Researches and develops standards, proposals, and processes to prompt efficient use and increase productivity of applications in use by the division.
• Manages the Division's PCI Compliance process, maintains applicable documentation, and works with other county departments as necessary to ensure it is accurately reported.
• Represents the division in County IT meetings as assigned.
• May oversee compliance with data governance policies and regulations, including GRAMA, PCI, and GDPA. Serves as the data coordinator for the division.

Knowledge, Skills, and Abilities (KSA)

Knowledge of:

• Information technology management trends, techniques, and best practices
• General business hardware and software systems, database, data management, information applications, reports, and functions; UI/UX
• Business processes, improvements, and methods using technological applications and solutions
• Industry-specific software and hardware systems
• Payment systems and POS; batch processing and balancing procedures
• Effective report writing methods and techniques

Skills and Abilities to:

• Analyze, comprehend, and resolve complex technical problems related to the assigned applications, software solutions, connected systems, interfaces, and client software components
• Convey technical information effectively to non-technical audiences
• Perform analytical, organizational, and time management skills
• Collaborate effectively with technical staff responsible for networking, servers, databases, and front-line support
• Interface effectively with vendors providing escalated technical service/support
• Analyze problems and make sound judgments based on technical data, best practices, and circumstances
• Communicate effectively both verbally and in writing
• Manage implementation projects for new software applications and technologies as assigned
• Manage multiple projects simultaneously with a high degree of accuracy and attention to detail
• Display excellent interpersonal skills
• Prepare and analyze statistical reports
• Effectively educate and train others

Working Conditions and Physical Requirements

Employees may be required to travel between multiple physical facilities to perform essential functions.

May be required to occasionally work outside of normal business hours to support these applications.