EMS Dispatch Supervisor

About Us

Harris Health System is the public healthcare safety-net provider established in 1966 to serve the residents of Harris County, Texas. As an essential healthcare system, Harris Health champions better health for the entire community, with a focus on low-income uninsured and underinsured patients, through acute and primary care, wellness, disease management and population health services. Ben Taub Hospital (Level 1 Trauma Center) and Lyndon B. Johnson Hospital (Level 3 Trauma Center) anchor Harris Healths robust network of 39 clinics, health centers, specialty locations and virtual (telemedicine) technology. Harris Health is among an elite list of health systems in the U.S. achieving Magnet® nursing excellence designation for its hospitals, the prestigious National Committee for Quality Assurance designation for its patient-centered clinics and health centers and its strong partnership with nationally recognized physician faculty, residents and researchers from Baylor College of Medicine; McGovern Medical School at The University of Texas Health Science Center at Houston (UTHealth); The University of Texas MD Anderson Cancer Center; and the Tilman J. Fertitta Family College of Medicine at the University of Houston.

Job Profile

Job Summary
EMS Dispatch Supervisor leads on supervising dispatchers for Harris Health System ambulances between facilities for patients via ambulance, van or wheelchair lift. They lead on managing resources to meet patient needs and ensure patients are being dispatched safely. EMS Dispatch Supervisor manages the dispatch center to ensure efficient processes, and effective cost and budget management while maintaining complete compliance with Harris Health System procedures, policies and practices. EMS Dispatch Supervisor leads on training new and existing employees and will provide ongoing educations, supervising and management of daily operations and productivity.


Minimum Qualifications


Degrees: High School Diploma / GED

Licenses & Certification:
Emergency Medical Dispatch or (IAMTCS) International Association of Medical Transport Communication Specialist or equivalent related required within one (1) year of employment.
Emergency Medical Tech - Basic; must be obtained within 1 year of hire
Texas Driver License preferred
Emergency Medical Tech Paramedic preferred


Work Experience: Two (2) years of experience any equivalent combination of College education and/or experience in related field

Management Experience: One (1) year of management experience.


Communication Skills: Above average Verbal Communication (Heavy Public Contact), Exceptional Verbal (Public Speaking), Writing/ Correspondence, Writing/ Reports

Language Skills: Spanish, Vietnamese, Bilingual Skills preferred


Proficiencies: MS Word, MS PowerPoint, MS Excel, MS Outlook, PC

Job Attributes

Knowledge/ Skills/ Abilities: Analytical, Mathematics, Medical Terms

Work Schedule: Weekends, Holidays, Flexible, Overtime, On Call, Eligible for Telecommute

Benefits & EEOC

Harris Health System's benefits program is designed to provide you with more flexibility and choices in meeting your specific needs. Harris Health System's benefits program allows you to protect your income in case of illness, death and disability, and to help you save for retirement.

It is the policy of Harris Health System to provide equal opportunity for all applicants for employment regardless of political affiliation, race, color, national origin, age, sex, religious creed or disability. Applicants may request any reasonable accommodation(s) to participate in the application process.

Job Category

Management