Director, North America Collections

Work Location Type: Hybrid Req Number 334322About GraingerW.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9 billion. For more information, visit   CompensationThe anticipated base pay compensation range for this position is $135,400.00 – $225,600.00. This role is eligible for an incentive target of up to 25 %, based on the achievement of individual and company performance objectives in accordance with the current terms of the incentive program which are subject to change.Rewards and BenefitsWith benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.For additional information and details regarding Grainger’s benefits, please click on the link below:Grainger BenefitsThe pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills. The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above. Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.Position DetailsThe Director, NA Collections provides strategic and operational leadership for Grainger's North American Collections, Billing, and International Credit & Collections functions, leading a team of more than 250 colleagues across the U.S., Canada, and Panama. This role is responsible for optimizing working capital, enhancing the customer experience, driving continuous process improvement, and ensuring operational excellence through scalable, efficient shared services operations.You Will Lead Grainger's North American Shared Services organization, including Collections, Billing, and International Credit & Collections.Develop and execute collection strategies, policies, and procedures to manage cash flow and reduce outstanding receivables.Oversee resolution of complex customer account matters, including settlements, payment arrangements, extensions, and write-offs.Partner with Credit, Sales, Customer Service, and business leaders to resolve escalated collection issues involving customer accounts, payment arrangements, and receivables.Establish and execute Shared Services priorities and define performance expectations, process-improvement priorities, and accountability for operational results.Identify, evaluate, and implement process and system enhancements that improve efficiency, accuracy, and customer experience.Provide strategic operational leadership by aligning Shared Services activities with corporate objectives, business plans, and budget commitments.Define and monitor key performance metrics, service level agreements (SLAs), and productivity measures to drive operational performance and reporting.You HaveBachelor's Degree in Finance or Accounting required5+ years experience in finance leadership. requiredExperience analyzing operational and financial issues using relevant data and performance measures and monitoring project execution against established plans and measures.Experience leading organizational or process changes by communicating requirements, implementing changes, and monitoring adoption.Experience coordinating cross-functional stakeholders to establish decisions, responsibilities, and implementation plans.Certified Public Accountant (CPA) preferredWe are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.